code 13005

transaction rejected by supplier (e.g. invalid mobile number) (error code 13005)



The used mobile number is either invalid/unknown or not active in the carrier network.

Recommended action

Please verify that you have chosen the correct product for the SIM-card (correct mobile network operator?)
Also please check your entered number for any kind of typos.

Please note that freshly activated SIM cards usually need to wait a few hours before they can be topped up.

If this error persists, please note down the error code and get in touch with your Mobile Network Operator.

Further Information for 1st level support

report incident