code 42531

error during cancellation request - data does not match (error code 42531)



The cancellation was not able to be processed successfully due to a mismatch between the user-login / till performing the return and the user-login / till who has initially sold this product.
The user-login / till used for returning / cancelling a product needs to be the same as the one that sold it.

Recommended action

Please verify the request sent and ensure to sent the cancellation request with the same user-login / till that has initially sold this product.

Further Information for 1st level support

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