code 42532

error during cancellation request - data does not match (error code 42532)

 

Description

The cancellation was not able to be processed successfully due to a mismatch between the customer-number /shop-ID performing the return and the customer-number who has initially sold this product.
The customernumber/ shop-ID used for returning / cancelling a product needs to be the same as the one that sold it.


Recommended action

Please verify the request sent and ensure to sent the cancellation request with the same customer-number (shopID, customerno) that has initially sold this product.

Further Information for 1st level support

report incident

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