code K1012

Login details are incorrect (error code K1012)*

 

Description

This error occurs most often when user is trying to login with wrong login credentials (username and/or password).


Recommended action

If you get this error in a mobile app, please use your username instead of an email address to login.

Please check your time and date first.
Then check your username and/or password.
Reset your password if necessary, there is a method how you can do this:
1. Please open your website by adding "/user" at the end of the URL (e.g.: www.[NAME].storeship.com/user).
2. Click on "My account".
3. Click on "edit".
4. A new page will open where you can set a new password.

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