error codes

Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.
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Error code Error description Error handling
00 Transaction was successful code-00
0001 Permission denied or transaction rejected by supplier code-0001
0012 Error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed) code-0012
0020 Error during processing code-0020
0024 Insufficient permissions for this action code-0024
0026 User not known code-0026
0035 Product configuration not found (Product not found - searched by ean13 & cspid) code-0035
80 Supplier not available currently or does not respond in time code-80
81 Transaction rejected by supplier (e.g. invalid mobile number) code-81
82 Sim-card is locked for further topups code-82
83 The upper limit for topups is reached for this sim-card code-83
88 Supplier not available currently or does not respond in time code-88
91 Supplier not available currently or does not respond in time code-91
97 Error during processing of transaction or transaction rejected by supplier (MAC error) code-97
4202 Product not found or not configured code-4202
4203 Product type is not supported code-4203
4205 Product-EAN does not match the product-currency code-4205
4206 Mobile number is missing in request code-4206
4207 User not known code-4207
4208 User is locked for this service code-4208
4210 Customer number (debitor) is locked code-4210
4211 Error during processing code-4211
4213 Limit of user not sufficient code-4213
4214 Limit of customer number / shop not sufficient (debitor limit) code-4214
4216 Limit of customer number / shop not sufficient (system limit) code-4216
4217 Limit of customer number / shop not sufficient (system limit) code-4217
4220 No permission to obtain this product code-4220
4221 Product temporarily not available code-4221
4222 Error during processing code-4222
4225 Supplier not available currently or does not respond in time code-4225
4227 Product temporarily not available code-4227
4229 Terminal ID already in use code-4229
4247 Error during processing code-4247
4248 Cancellation for this product not supported code-4248
4252 Reservation-time of the transaction has expired code-4252
4254 Transaction status invalid for performed action (combination invalid) code-4254
4260 Error during processing code-4260
4263 Product is locked code-4263
4265 Card number (serial number) is wrong code-4265
4266 Parameter is missing or value is malformed code-4266
4267 ContentCard code is wrong code-4267
4269 ContentCard code has been used already (already consumed) code-4269
4270 ContentCard code has been used already (already consumed) code-4270
4271 ContentCard code / POSA card is not active yet (inactive) code-4271
4273 Product not found or not configured code-4273
4274 Supplier not available currently or does not respond in time code-4274
4275 POSA card is (already) activated code-4275
4288 ContentCard code has been cancelled (inactive and locked) code-4288
4292 Invalid combination > product-EAN does not match the card number code-4292
4294 Insufficient permissions for this action code-4294
4295 Supplier not available currently or does not respond in time code-4295
4299 Card number (serial number) is wrong code-4299
4500 Error during processing code-4500
4504 PC not activated / registered to obtain digital products code-4504
4505 PC not activated / registered to obtain digital products (PC is locked) code-4505
13005 Transaction rejected by supplier (e.g. invalid mobile number) code-13005
13007 Supplier not available currently or does not respond in time code-13007
13011 Supplier not available currently or does not respond in time code-13011
13101 Error during processing code-13101
13108 Error during processing code-13108
13116 Error during processing code-13116
14001 Error during processing of transaction, transaction rejected by supplier code-14001
14003 Error during processing of transaction, transaction rejected by supplier code-14003
14004 Error during processing of transaction, transaction rejected by supplier code-14004
14006 Error during processing of transaction, transaction rejected by supplier code-14006
14007 Error during processing of transaction, transaction rejected by supplier code-14007
14008 Error during processing of transaction, transaction rejected by supplier code-14008
14010 Error during processing of transaction, transaction rejected by supplier code-14010
14011 Error during processing of transaction, transaction rejected by supplier code-14011
14051 Error during processing of transaction, transaction rejected by supplier code-14051
14052 Error during processing of transaction, transaction rejected by supplier code-14052
14053 Error during processing of transaction, transaction rejected by supplier code-14053
14086 Error during processing of transaction, transaction rejected by supplier code-14086
14104 Error during processing of transaction or transaction rejected by supplier code-14104
14109 Error during processing of transaction or transaction rejected by supplier code-14109
15052 Error during processing of transaction or transaction rejected by supplier code-15052
15094 Error during processing of transaction or transaction rejected by supplier code-15094
15097 Error during processing of transaction or transaction rejected by supplier code-15097
42181 Error during processing code-42181
42182 Error during processing code-42182
42183 Error during processing code-42183
42184 Error during processing code-42184
42185 Error during processing code-42185
42531 Error during cancellation request - data does not match code-42531
42532 Error during cancellation request - data does not match code-42532
42541 Error during cancellation request - max. cancellation time exceeded code-42541
42751 POSA card is (already) activated code-42751
0002 Error during processing code-0002
0036 Authentication service timed out code-0036
500 Invalid mapping code-500
2002 Error while placing order … code-2002
503 Service unavailable code-503
CON-100 Error during PIN Import code-CON-100
504 Gateway Time Out code-504
5001 Technical error while creating order. Please try again later code-5001
6001 Error while validating Appid code-6001
6006 Appid is not valid code-6006
W-0001 You are not logged in to the news section code-W-0001
4285 Data does not match code-4285
K1000 Unknown Error code-K1000
K1001 Error while fetching data code-K1001
K1002 Server connection problem code-K1002
K1003 Network problem code-K1003
K1004 Kiosk not registered code-K1004
K1005 Printer problem code-K1005
K1006 Error during print process code-K1006
K1007 No database available code-K1007
K1008 Error while updating article data code-K1008
K1009 Product without price code-K1009
K1010 Error while placing order code-K1010
K1011 No compatible database available code-K1011
K1013 Article database is not up-to-date code-K1013
K1014 Configuration Error code-K1014
K1015 No Internet connection code-K1015
K1016 Something went wrong code-K1016
K1017 Something went wrong code-K1017
K1018 Something went wrong code-K1018
K1019 Something went wrong code-K1019
3002 Invalid customer email code-3002
K1012 Login details are incorrect code-K1012
K1020 Please provide valid filter code-K1020
7052 No data found to display code-K1020
8888 Login in IMEI Management not possible code-K1020
TQ00191 My issue is not listed - I cannot find any matching issue code-TQ00191
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