Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.
Hint !
Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.

Error code	Error description	Error handling
00	transaction was successfull
0001	permission denied or transaction rejected by supplier
0012	error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed)
0020	error during processing
0024	insufficent permissions for this action
0026	user not known
0035	product configuration not found (Product not found - searched by ean13 & cspid)
80	supplier not available currently or does not respond in time
81	transaction rejected by supplier (e.g. invalid mobile number)
82	sim-card is locked for further topups
83	the upper limit for topups is reached for this sim-card
88	supplier not available currently or does not respond in time
91	supplier not available currently or does not respond in time
97	error during processing of transaction or transaction rejected by supplier (MAC error)
4202	product not found or not configured
4203	product type is not supported
4205	product-EAN does not match the product-currency
4206	mobile number is missing in request
4207	user not known
4208	user is locked for this service
4210	customer number (debitor) is locked
4211	error during processing
4213	limit of user not sufficent
4214	limit of customer number / shop not sufficent (debitor limit)
4216	limit of customer number / shop not sufficent (system limit)
4217	limit of customer number / shop not sufficent (system limit)
4220	no permission to obtain this product
4221	product temporarily not available
4222	error during processing
4225	supplier not available currently or does not respond in time
4227	product temporarily not available
4229	terminal ID already in use
4247	error during processing
4248	cancellation for this product not supported
4252	reservation-time of the transaction has expired
4254	transaction status invalid for performed action (combination invalid)
4260	error during processing
4263	product is locked
4265	cardnumber (serialnumber) is wrong
4266	parameter is missing or value is malformed
4267	ContentCard code is wrong
4269	ContentCard code has been used already (already consumed)
4270	ContentCard code has been used already (already consumed)
4271	ContentCard code / POSA card is not active yet (inactive)
4273	product not found or not configured
4274	supplier not available currently or does not respond in time
4275	POSA card is (already) activated
4288	ContentCard code has been cancelled (inactive and locked)
4292	invalid combination > product-EAN does not match the cardnumber
4294	insufficent permissions for this action
4295	supplier not available currently or does not respond in time
4299	cardnumber (serialnumber) is wrong
4500	error during processing
4504	PC not activated / registered to obtain digital products
4505	PC not activated / registered to obtain digital products (PC is locked
13005	transaction rejected by supplier (e.g. invalid mobile number)
13007	supplier not available currently or does not respond in time
13011	supplier not available currently or does not respond in time
13101	error during processing
13108	error during processing
13116	error during processing
14001	error during processing of transaction, transaction rejected by supplier
14003	error during processing of transaction, transaction rejected by supplier
14004	error during processing of transaction, transaction rejected by supplier
14006	error during processing of transaction, transaction rejected by supplier
14007	error during processing of transaction, transaction rejected by supplier
14008	error during processing of transaction, transaction rejected by supplier
14010	error during processing of transaction, transaction rejected by supplier
14011	error during processing of transaction, transaction rejected by supplier
14051	error during processing of transaction, transaction rejected by supplier
14052	error during processing of transaction, transaction rejected by supplier
14053	error during processing of transaction, transaction rejected by supplier
14086	error during processing of transaction, transaction rejected by supplier
14104	error during processing of transaction or transaction rejected by supplier
14109	error during processing of transaction or transaction rejected by supplier
15052	error during processing of transaction or transaction rejected by supplier
15094	error during processing of transaction or transaction rejected by supplier
15097	error during processing of transaction or transaction rejected by supplier
42181	error during processing
42182	error during processing
42183	error during processing
42184	error during processing
42185	error during processing
42531	error during cancellation request - data does not match
42532	error during cancellation request - data does not match
42541	error during cancellation request - max. cancellation time exceeded
42751	POSA card is (already) activated
0002	error during processing
0036	Authentication service timed out
500	Invalid mapping
2002	Error while placing order …
503	Service unavailable
CON-100	Error during PIN Import
504	Gateway TimeOut
5001	Technical error while creating order. Please try again later.
6001	Error while validating aapid
6006	AppId is not valid
W-0001	You are not logged in to the news section
4285	Data does not match
K1000	Unknown Error
K1001	Error while fetching data
K1002	Server connection problem
K1003	Network problem
K1004	Kiosk not registered
K1005	Printer problem
K1006	Error during print process
K1007	No database available
K1008	Error while fetching expansion file
K1009	Product without price
K1010	Error while placing order
K1011	No compatible database available
K1013	Article database is not up-to-date
K1014	Configuration Error
K1015	No Internet connection
K1016	Something went wrong
K1017	Something went wrong
K1018	Something went wrong
K1019	Something went wrong
3002	Invalid customer email
K1012	Login details are incorrect
K1020	Please provide valid filter
TQ00191	My issue ist not listed - I cannot find any matching issue