error codes

Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.
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Error code Error description Error handling
00 transaction was successfull code-00
0001 permission denied or transaction rejected by supplier code-0001
0012 error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed) code-0012
0020 error during processing code-0020
0024 insufficent permissions for this action code-0024
0026 user not known code-0026
0035 product configuration not found
(Product not found - searched by ean13 & cspid)
code-0035
80 supplier not available currently or does not respond in time code-80
81 transaction rejected by supplier (e.g. invalid mobile number) code-81
82 sim-card is locked for further topups code-82
83 the upper limit for topups is reached for this sim-card code-83
88 supplier not available currently or does not respond in time code-88
91 supplier not available currently or does not respond in time code-91
97 error during processing of transaction or transaction rejected by supplier (MAC error) code-97
4202 product not found or not configured code-4202
4203 product type is not supported code-4203
4205 product-EAN does not match the product-currency code-4205
4206 mobile number is missing in request code-4206
4207 user not known code-4207
4208 user is locked for this service code-4208
4210 customer number (debitor) is locked code-4210
4211 error during processing code-4211
4213 limit of user not sufficent code-4213
4214 limit of customer number / shop not sufficent (debitor limit) code-4214
4216 limit of customer number / shop not sufficent (system limit) code-4216
4217 limit of customer number / shop not sufficent (system limit) code-4217
4220 no permission to obtain this product code-4220
4221 product temporarily not available code-4221
4222 error during processing code-4222
4225 supplier not available currently or does not respond in time code-4225
4227 product temporarily not available code-4227
4229 terminal ID already in use code-4229
4247 error during processing code-4247
4248 cancellation for this product not supported code-4248
4252 reservation-time of the transaction has expired code-4252
4254 transaction status invalid for performed action (combination invalid) code-4254
4260 error during processing code-4260
4263 product is locked code-4263
4265 cardnumber (serialnumber) is wrong code-4265
4266 parameter is missing or value is malformed code-4266
4267 ContentCard code is wrong code-4267
4269 ContentCard code has been used already (already consumed) code-4269
4270 ContentCard code has been used already (already consumed) code-4270
4271 ContentCard code / POSA card is not active yet (inactive) code-4271
4273 product not found or not configured code-4273
4274 supplier not available currently or does not respond in time code-4274
4275 POSA card is (already) activated code-4275
4288 ContentCard code has been cancelled (inactive and locked) code-4288
4292 invalid combination > product-EAN does not match the cardnumber code-4292
4294 insufficent permissions for this action code-4294
4295 supplier not available currently or does not respond in time code-4295
4299 cardnumber (serialnumber) is wrong code-4299
4500 error during processing code-4500
4504 PC not activated / registered to obtain digital products code-4504
4505 PC not activated / registered to obtain digital products (PC is locked code-4505
13005 transaction rejected by supplier (e.g. invalid mobile number) code-13005
13007 supplier not available currently or does not respond in time code-13007
13011 supplier not available currently or does not respond in time code-13011
13101 error during processing code-13101
13108 error during processing code-13108
13116 error during processing code-13116
14001 error during processing of transaction, transaction rejected by supplier code-14001
14003 error during processing of transaction, transaction rejected by supplier code-14003
14004 error during processing of transaction, transaction rejected by supplier code-14004
14006 error during processing of transaction, transaction rejected by supplier code-14006
14007 error during processing of transaction, transaction rejected by supplier code-14007
14008 error during processing of transaction, transaction rejected by supplier code-14008
14010 error during processing of transaction, transaction rejected by supplier code-14010
14011 error during processing of transaction, transaction rejected by supplier code-14011
14051 error during processing of transaction, transaction rejected by supplier code-14051
14052 error during processing of transaction, transaction rejected by supplier code-14052
14053 error during processing of transaction, transaction rejected by supplier code-14053
14086 error during processing of transaction, transaction rejected by supplier code-14086
14104 error during processing of transaction or transaction rejected by supplier code-14104
14109 error during processing of transaction or transaction rejected by supplier code-14109
15052 error during processing of transaction or transaction rejected by supplier code-15052
15094 error during processing of transaction or transaction rejected by supplier code-15094
15097 error during processing of transaction or transaction rejected by supplier code-15097
42181 error during processing code-42181
42182 error during processing code-42182
42183 error during processing code-42183
42184 error during processing code-42184
42185 error during processing code-42185
42531 error during cancellation request - data does not match code-42531
42532 error during cancellation request - data does not match code-42532
42541 error during cancellation request - max. cancellation time exceeded code-42541
42751 POSA card is (already) activated code-42751
0002 error during processing code-0002
0036 Authentication service timed out code-0036
500 Invalid mapping code-500
2002 Error while placing order … code-2002
503 Service unavailable code-503
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191
CON-100 Error during PIN Import code-CON-100
504 Gateway TimeOut code-504
5001 Technical error while creating order. Please try again later. code-5001
6001 Error while validating aapid code-6001
6006 AppId is not valid code-6006
W-0001 You are not logged in to the news section code-W-0001
4285 Data does not match code-4285
K1000 Unknown Error code-K1000
K1001 Error while fetching data code-K1001
K1002 Server connection problem code-K1002
K1003 Network problem code-K1003
K1004 Kiosk not registered code-K1004
K1005 Printer problem code-K1005
K1006 Error during print process code-K1006
K1007 No database available code-K1007
K1008 Error while fetching expansion file code-K1008
K1009 Product without price code-K1009
K1010 Error while placing order code-K1010
K1011 No compatible database available code-K1011
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191
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