productsupport brodos.net Kiosk

brodos.net Kiosk product support

System status:

All systems operating normally

Find my error:

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Please ensure that you download the app using the Playstore. Please do not download the app using the webbrowser.

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In case this issue occurs the app or a database on the Kiosk might be damaged.

To fix this, please de-install the Kiosk-App first and re-install afterwards.

Please follow those steps:
1. Please shut down the Kiosk by pressing and holding the power button for 5 to 10 seconds.
2. Disconnect the Kiosk from the power supply for 10 to 20 seconds.
3. Re-connect the power-supply and press the power button to turn the Kiosk on again
4. Once the Kiosk has started the Kiosk-App will load automatically
> once it is loaded please click on the HOME button (please avoid clicking into the screen of the app)
> the Kiosk is now showing your workplace / desktop
5. Please navigate to the settings of the Kiosk > SETTINGS > Apps
6. Search for the app "Brodos.net Kiosk" und uninstall it
7. After that please re-install the app
> to install the app please choose either option 7.1 or 7.2

7.1 Open "PlayStore“
> In Playstore navigate to via the menue (3 horziontal bars) to „My apps & games“
> Choose the app "Brodos.net Kiosk" and install it
> hint: in case you cannot find the app there, please ensure that your are logged in with the correct Google Account which you have stated at the time of ordering the Kiosk at your distributor

7.2 Open the following link in your web browser
tinyurl.com/brodoskiosk
> open a web browser
> enter the link
> in the confirmation popup please choose „complete action using Play Store“
> install the app
> hint: in case you cannot find the app there, please ensure that your are logged in with the correct Google Account which you have stated at the time of ordering the Kiosk at your distributor

8. After installing the app, please open the app
9. The Kiosk will now first download the article database, will then extract it and embedd into the app
> this process might take several minutes. The speed might also vary dependend on the overall internet connection bandwith.
> please do not stop or interupt this process
10. Once the download is done you will need to configure your Kiosk
> open the menue within the app (top right corner > 3 horizontal bars) > click on SETTINGS
> enter the password "exitapp"
> in the following enter your Kiosk data (SHOPID and URL) > you received those data with the shipment of your Kiosk and is stated on your workbook

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Please power off the Kiosk by pressing and holding the powerbuttonf for 5 to 10 seconds.
After that please also disconnect it from powersupply.
After this please connect the device with the powersupply again and power it on.
The Kiosk should now restart again.

 
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Please report your broken device to support (+49 9133 7770 800)

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Please check if your device can connect to the Internet properly.

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If you face this error, please have a restart of your modem / router.
Please also check if your device is able to connect to the internet properly (see question TQ00193 "My device is not connecting to the internet")

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Please click once more on "Update now"

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Please restart your Kiosk.

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Please remove your googlemail account via the android settings of your Kiosk / tablet.
Afterwards please add it again.
Please uninstall the Kiosk app and install it again afterwards.

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Please navigate to your android SETTINGS > APPS and choose GOOGLE PLAY STORE.
Please click on CLEAR DATA
Afterwards start Play Store again

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Please check:
- Is the printer turned on?
- Is paper in the printer?
- Is the paper loaded correctly?
- Is the cover of the printer completely closed?
- Is the printer connected to your kiosk tablet via USB?
- Is the brodos. net Kiosk App connected to the printer? (Set checkmark if popup is selected)

You can test this by printing out an article detail.

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Please close the app, navigate to the android SETTINGS and set the option "Multi Window" to OFF

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Please check if your device can connect to the Internet properly.

WIFI

If your device is connected via WIFI follow those steps to check if it is connected to the Internet:

  1. Close the app on the device
  2. Open a web-browser
  3. Enter www.wikipedia.org in the web-browser
  4. Check if the site is loading

If you receive an error or the page is not loading continue with the following steps:

  1. Open the SETTINGS on your device
  2. Navigate to Wireless & Networks > Wi-Fi
  3. Check if your Wi-Fi is ON ist
    • If your Wi-Fi is ON already, turn it OFF for a few seconds and then turn it ON again
    • If your Wi-Fi is OFF then turn it ON
  4. Check also on the right side if you are connected to the correct WIFI access point > if not, choose the correct SSID of your Wi-Fi and connect to it
  5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet

In case you cannot find your Wi-Fi SSID in the list please ensure that:

  1. your Wi-Fi -Modem or -Router is up and running. Consider to restart it.
  2. that the signal strength of your Wi-Fi-Modem or -Router is sufficent. Try to place your device closer to the Wi-Fi-Modem or -Router to see if your Wi-Fi SSID is available then.

If you checked all the settings above but you are still not connected to the Internet, try to re-initialize the Wi-Fi USB dongle:

  1. Unplug the Wi-Fi dongle which is connected on the back of your device on a USB port
  2. Consider to restart your device before plugging in the dongle again (see Power and Reboot)
  3. After the reboot plug in the Wi-Fi dongle again and check your Internet Connectivity again

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

  • 80
  • 443
  • 8443

Ethernet

If your device is connected via Ethernet follow those steps to check if it is connected to the Internet:

  1. Close the app on the device
  2. Open a web-browser
  3. Enter www.wikipedia.org in the web-browser
  4. Check if the site is loading

If you receive an error or the page is not loading continue with the following steps:

  1. Open the SETTINGS on your device
  2. Navigate to Wireless & Networks > More...
  3. On the right side choose ETHERNET
  4. Ensure that the check-box is checked for Use Ethernet
    • If the box is checked already, un-check it for a few seconds and then check it again
    • If the box is not checked yet, check it
  5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet

If you checked all the settings above but you are still not connected to the Internet, ensure that your Ethernet cable is properly connected to as well the device as your modem/router:

  1. Unplug the ethernet cable from the device
  2. Unplug the ethernet cable from the modem/router
  3. Plug in the ethernet cable again to the device and the modem/router
  4. Consider also to disconnect the modem/router from the power supply for a few seconds and restart it

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

  • 80
  • 443
  • 8443

If you still cannot login to the Kiosk although you have your Kiosk connected properly with the Internet, please send us a message.

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Please exit the app, switch to the Android settings and check if the internal storage (e.g "XORO Storage) is still recognized correctly in the menu "Storage".
Look for option "mount" or "delete" SD-Card.

If this doesn't help and the error still exists, reset the tablet to the factory default settings via the menu "Backup & reset" -> "Factory data reset".
After that please sign in with your google account, install Kiosk app and do the settings (e.g. ShopID, ShopURL) in the kiosk app .

If your Kiosk is still showing the error, please contact brodos.net support.

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Please send the Kiosk back in it's original packaging if possible.

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Please power off the Kiosk by pressing and holding the powerbuttonf for 5 to 10 seconds.
After that please also disconnect it from powersupply.
After this please connect the device with the powersupply again and power it on.

The Kiosk should now restart again. If this doesn't help, please contact Support

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This happens if device is shut down by removing power connection
rather than switching it off by hitting Power button on backside of device.

We recommend to always apply automatic fetch of time/date and timezone.

To solve that matter you have to setup settings again.

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Not directly. If you go to purchase->records->incoming invoices, you can look for BMP or Storeship. Those invoices are most likely to be connected with a Kiosk order.

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No. It has to be removed as soon as possible.

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Probably the 4 rear fastening screws are too long or too tightly screwed on.
Use shorter screws or flat washers.

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Please check in the settings of the Kiosk App if the last option "App starts automatically after a few seconds" is set to ON.

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Please check in the settings of the Kiosk App if the last option "App starts automatically after a few seconds" is set to ON.

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get MAC of Kiosk (while app IS running): 3-dot-menue >> Update data now

get MAC of Kiosk (while app IS NOT running): android settings >> about device >> status

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0) Exit the app
1) Go to the Android settings
2) Go to 'Backup & Reset'
3) Now select 'Factory data reset'.
4) Check 'delete SD card'
5) Confirm with 'Reset device'.

The device will start automatically after resetting.
Then set up your device again. Usually that means:
1) Set up network connection (wifi or ethernet)
2) Create a Google Account
3) Install App

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If your issue is not included in the list above, please additionaly check if your incident is maybe described in one of the following categories.

Please choose your product:

System Status
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

technical queries
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

Error Codes
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

manuals
manuals

If you cannot find your issue in the categories above, please send us a message

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Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.

Hint ! Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.

Error code Error description Error handling
500 Invalid mapping code-500
2002 Error while placing order … code-2002
5001 Technical error while creating order. Please try again later. code-5001
6001 Error while validating aapid code-6001
6006 AppId is not valid code-6006
6001 Error while validating aapid code-6001
6006 AppId is not valid code-6006
K1000 Unknown Error code-K1000
K1001 Error while fetching data code-K1001
K1002 Server connection problem code-K1002
K1003 Network problem code-K1003
K1004 Kiosk not registered code-K1004
K1005 Printer problem code-K1005
K1006 Error during print process code-K1006
K1007 No database available code-K1007
K1008 Error while fetching expansion file code-K1008
K1009 Product without price code-K1009
K1010 Error while placing order code-K1010
K1011 No compatible database available code-K1011
K1013 Article database is not up-to-date code-K1013
K1014 Configuration Error code-K1014
K1015 No Internet connection code-K1015
K1016 Something went wrong code-K1016
K1017 Something went wrong code-K1017
K1018 Something went wrong code-K1018
K1019 Something went wrong code-K1019
3002 Invalid customer email code-3002
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191

FAQs:

Technology behind brodos.net kiosk

As soon as the device is plugged in, the brodos.net kiosk should normally start automatically, opening the brodos.net kiosk software after a few seconds without you having to do anything.

The brodos.net kiosk can also be started by lightly pressing the single hardware button on the base. You can also follow the instructions on page 16 of the workbook

No, just wait until the booting process is completely finished. The brodos.net kiosk software starts automatically after a few seconds.

Search in brodos.net at you customernumber in System 1 "Brodos Distribution" (not in your EPOS system) in ticket module for subject "Dein Brodos.net Kiosk" or responsibility "Kiosk - Einstellungen".

In the Kiosk settings you can enter the path to your logo under Logo URL. If you want to use the logo of your brodos.net online shop then maintain the path as follows:

  • https://your-URL/files/logo_home.png

bzw.

  • https://your-URL/images/logo_home.png

 

the settings should look like this:

The brodos.net kiosk connects in regular intervals to our servers (providing an uninterrupted internet connection is available) and brings prices and availability up to date. Products which are no longer available are hidden. You can update manually at any time via the brodos.net kiosk menu under “update price and availability”.

The brodos.net kiosk requests new products and categories once a day (and after every restart). You can manage the time these requests should be made in the menu under “settings” and “time for automatic updates”

No, product categories are pre-set centrally depending on the channel.

This feature is not yet available

This feature is only available in conjunction with the brodos.net ERP system. There you can set your own prices under the “My store price” (SP) price list. These are then transferred automatically to your brodos.net kiosk.

No, an ERP system is not required. However, the function of having your own prices shown in the brodos.net kiosk is only available in conjunction with the brodos.net ERP system.

Switch the brodos.net kiosk off by pressing the on/off button for approximately 5 seconds. Unplug the kiosk for approximately 10 seconds and then plug it in again. The brodos.net kiosk should now start automatically.

currently we are supporting:
STAR TSP100 (Website)

Please carry out an error check yourself first:

  • Is the printer connected to power? Check by unplugging the device for a moment and then connecting it again. The printer should now make a brief noise, as the printing machinery starts to move.
  • Is there paper in the printer?
  • Has the paper roll been inserted the right way round?
  • Is the flap shut correctly?

Open the front cover using the switch on the left of the printer. Put in a new roll of paper. Shut the front cover again.

Simply order a new pack of 5 rolls of paper from the catalog:

WW-THERMOROLLEN

Check here to see what it means and how it can be resolved: support-brodos.com or contact brodos.net support directly at +49 9133 / 7770-800.

Report the fault directly to brodos.net support at +49 9133 / 770-800.

Making sales with the brodos.net kiosk

The order must be placed via the brodos.net kiosk and is then subsequently transferred to Brodos.

This is how the kiosk order is released

Please check first of all whether the order has been finally sent off from the brodos.net kiosk. During the course of the ordering process, you will receive an email from StoreShip for each customer order which has been sent. You must then authorize the dispatching of this order. Goods are only dispatched once you have given your OK.

Please check first of all whether the order has been finally sent off from the brodos.net kiosk. If the shopping basket has simply been printed off by the customer, the order still has to be completed.

You decide yourself whether to ask for payment immediately or to wait until the order is collected. In the case of orders which are to be delivered directly to the end customer, you need to accept payment in advance, as there is no possibility of making a payment with the brodos.net kiosk.

Goods are delivered either to your store or directly to the end customer. You can choose where goods should be delivered in the confirmation email from StoreShip.

We require the customer data in order to be able to keep them up to date with the status of the order. In order to do this, we need the e-mail address to be entered. The only time the customer’s address absolutely has to be given is when the goods are to be delivered directly to the end customer. In all other instances, you can simply enter your store address.

You can return the goods to Brodos or keep them for your store.

As the Distance Selling Act does not apply in this instance, the decision to accept returns depends on your own goodwill.

No costs are incurred for you for returns. In the event of a return, simply apply to Brodos for a return number (RMA) and a free of charge parcel label, as usual.

Please contact your account manager, as usual.

No, there is no difference. Invoicing and payments are both made via Brodos.

The invoice is always sent to you from Brodos.

No, as delivery charges are already included in the StoreShip price.

Please contact the StoreShip hotline for any questions of this nature at +49 9133 / 47995-1000

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