productsupport Contentcard

ContentCard product support

System status:

All systems operating normally

Find my error:

Hint ! Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.

To verify if a PIN got used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN.

All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/

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If your prepaid money has not been credited to your account, or to check if a PIN has been used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN or to check wether the money has been credited.

All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/

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To either figure out if a sales transction got cancelled or to find the cancellation transaction you need the transaction number of the sales transaction (or alternatively the serialnumber).
Normally you can find this information on the bon receipt or in brodos.net sales analysis.

To search fort he transaction please open the website
https://www.brodos.net,
login with your userdate and navigate to menue
CONTENTCARD > ANALYSIS > SALES PER ITEM

In the search mask enter the transaction number in field „REFERENCE NUMBER“
Please ensure to choose a proper time period for tracking (date from to).

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Possible reasons for this are

1) There is still a process of a web browser active in the background
2) A necessary Microsoft Framework is not activated on your PC

1) To install the BSSL you need to close all web browsers on your PC.
Possibly in the background a process is still not closed.
Please ensure to close all web browsers and background processes related to a browser before continuing with the installation.

Tip: with CTRL+ALT+DEL you enter the taskmanager to look for background processes of the web browser and to close them.

2) Another possible reason is a missing or not active version of Microsoft Framework 3.5
(Microsoft Windows 10 by default uses version 4.5, but the BSSL requires additionally version 3.5)

To activate the version 3.5 please navigate to “programs and features” on your PC
On the left side choose „activate/deactivate" (hint: you will need to have administrator permission to do this)
A new windows is opening.
Click on „+“ next to „.NET Framework 3.5“ > two additional folders will open
Please activate both checkboxes and confirm your entry with “OK”.
Now Framework Version 3.5 gets downloaded automatically.

Once the download is completed, please re-start installation of the BSSL.

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POSA ist ein Akronym für Point Of Sale Activated. Das bedeutet, dass diese Art von digitalen Produkten ihre Werthaltigkeit immer erst nach der Aktivierung durch den Händler erhalten. Bis zu dieser Aktivierung sind die Produkte – egal ob auf einer Karte oder als gedruckter Bon – wertlos.

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Unser ContentKiosk™ ist die perfekte Vertriebsoberfläche, um Ihren Endkunden Ihr Portfolio von tausenden digitalen Produkten zu zeigen.
Das gemeinsam mit einem Bon-Drucker in ein Metallgehäuse eingebaute Tablet ermöglicht Ihrem Endkunden eine Suche innerhalb dieser Produktvielfalt und unterstützt die Kaufentscheidung mit zahlreichen Bildern, Beschreibungen und Videos zu den einzelnen Produkten.
Auf diese Weise kann sich der Endkunde sein Produkt auf spielerische Weise finden und sich zudem auch gleich informieren. Zusammen mit der Beratung im Laden, entsteht dabei ein ideales Shoppingerlebnis. Mit dem ausgedruckten Bon kommt dieser zu Ihnen an die Kasse, wo Sie nach dem Bezahlvorgang den gewünschten, aktiven PIN ausdrucken.

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Der MiniKiosk von ContentCard© ist die ideale Alternative zur technischen Anbindungen Ihres Kassensystems. Dieses kleine Touch-Terminal wird an der Kasse platziert und ermöglicht Ihnen sowohl die schnelle Produktauswahl über die graphische Oberfläche bzw. einen Barcodeleser als auch den direkten Ausdruck eines nutzbaren Codes für Ihren Endkunden.

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Gerade für den Einzelhandel sind die Vorteile von ContentCard© äußerst umfangreich:

  • Keine Vorabinvestition in Produkte und damit keine Kapitalbindung
  • Alle Produkte sind stets verfügbar und benötigen keine Lagerhaltung
  • Permanent wachsendes Portfolio und somit beste Konkurenzfähigkeit
  • Keinerlei Diebstahlrisiko
  • Anteil an einem rasant wachsenden Markt sowie Erschließung neuer Märkte
  • Erschließung neuer Kundenpotentiale
  • Zusätzliche Kundenfrequenz und damit verstärkt Cross-Selling Möglichkeiten

Mehr dazu erfahren Sie hier.

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Generell gibt es drei Arten, über die digitale Produkte vermarktet werden können:

  • Content Cards, das sind POSA-Karten (Point Of Sale Activated)
  • Direktaufladung (oder Direct TopUp)
  • POR (Pin On Receipt) oder auch Pinprint

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Dies kann über eine technische Anbindung Ihres Kassensystems oder Zahlungsverkehrstermials erfolgen. Alternativ kann ohne irgendeine Integration unsere professionelle Webkassenlösung mit Produktkatalog brodos.net oder der völlig autarke MiniKiosk verwendet werden.

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Dies kann über eine technische Anbindung Ihres Kassensystems oder Zahlungsverkehrstermials erfolgen. Alternativ kann ohne irgendeine Integration unsere professionelle Webkassenlösung mit Produktkatalog brodos.net oder der völlig autarke MiniKiosk verwendet werden.

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Dies kann über eine technische Anbindung Ihres Kassensystems oder Zahlungsverkehrstermials erfolgen. Alternativ kann ohne irgendeine Integration unsere professionelle Webkassenlösung mit Produktkatalog brodos.net oder der völlig autarke MiniKiosk verwendet werden.

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ContentCard verfügt über verschiedene Schnittstellen, die von unterschiedlichsten Systemen angesprochen werden können: das Spektrum reicht über Onlineportale und Kassensysteme über Zahlungsverkehrsterminals bis hin zu Backendservern.

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Ja, das ist möglich. Für diesen Fall bietet ContentCard© eine professionelle und sichere Webkassenlösung, das brodos.net, und den autark arbeitenden MiniKiosk an.

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Uns von ContentCard© beschäftigt vor allem Eines: Dem Handel einen einfachen und breiten Zugang zu den immer wichtiger werdenden digitalen Produkten zu ermöglichen und ihm damit den Wettbewerbsvorteil geben, den er braucht, um gegenüber dem Internet zu bestehen. ContentCard© kann aufgrund seiner Entstehung aus der Brodos AG auf rund 20 Jahre Erfahrung im Distributionsgeschäft bauen und kennt die Notwendigkeiten im Einzelhandel. Durch den konsequenten Verzicht auf Zahlungsverkehrsdienstleistungen können Sie als Händler stets Ihre Unabhängigkeit bei der Wahl Ihres ZV-Dienstleisters wahren.

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Auf kleinstem Raum bieten Sie Ihren Endkunden die rießige und ständig wachsende Welt digitaler Produkte. Diese werden permanent automatisch aktualisiert und ergänzt. Diese Vielfalt gepaart mit der mulitmedialen Kundenansprache läßt Sie völlig neue Kundengruppen für Ihren Laden erschließen und dient darüber hinaus als idealer Frequenzbringer. Somit kann neben den Erträgen der Produktverkäufe durch den ContentKiosk™ das ganze Potential für Cross-seling und Neukundengewinnung genutzt werden. Die generellen Vorteilen digitaler Produkte (keine Produktvorfinanzierung, kein Diebstahlrisiko, nie mehr "out of stock",…) kommen natürlich ebenfalls in vollem Umfang zum Tragen.

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Für den Betrieb beider Geräte ist lediglich ein Stromanschluss sowie ein WLAN-Zugang notwendig.

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The PC activation / registration E-Mail will be sent to all users of your customer number / of your brodos.net system that do have the correct permission for this.

If you do not receive such E-Mails you maybe do not have the necessary permission for it.
In this case please consult your system-administrator as he is able to grant you this permission as well he can directly activate your PC as he is receiving those E-Mails.

If you should receive those E-Mails but still don´t, please check that those E-Mails are not eaten by your spam- /junk-filter of your mailbox.

Please also ensure, that the maintained E-Mail address is configured properly at your user account and in case it is wrong adapt it accordingly.
After you have done so, please close your web browser. Afterwards open it again, log in and navigate again to the page where the PC registration was shown.
By doing so the activation E-Mail will be sent another time.

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If this error occurs this can be due various reasons.

Please check:

  • the content within the file is in line with the specified format
  • the validity date of the PINs is set to some date in the future
  • the file type is either .pgp, .gpg oder .asc
  • the file got encrypted with the correct .pgp-key
  • the file got encrypted at all (do not upload without encryption)
  • the file does not contain PINs that have been imported before already
  • the file may not contain duplicates
  • One or more products of this file are not yet configured properly to get uploaded (in this case please get in touch with your system-administrator or your distributor to get it configured)
  • one or more entries in the file do carry a PIN with too many characters (maximum: 32) (
  • one or more entries in the file do have special characters which our system cannot process

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If this error occurs, please first check if your PC is still connected to the internet.
To test this please try to open any different website (e.g. www.wikipedia.org).

If you can still open other websites without any issues, please note down the errorcode and send us a message.

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Your account doesn't have the right "ContentCard Admin". In this case please consult your system-administrator as he is able to grant you this permission as well he can directly activate your PC as he is receiving those E-Mails also.

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Our authentication service is currently unable to process your request. Please try again in a few minutes.

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There are two features for the brodos.net login:
1. Login with username. As a username needs to be unique in brodos.net you will be logged in directly into the account this user name is connected with.
2. Login with email adress. Email adresses can be maintained for as many accounts as needed. If you log in with your email adress, you will find every login that is connected with that emai.

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Yes. Go to Contentcard->Analysis-> sales per item. You can find your successful transactions here.
On the right hand side behind every transaciton are 3 symbols. The sum symbol gives back the limit for your customer number.

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When changing the billing intervall settings within an existing intervall (e.g. weekly to biweekly) the system creates a mid invoice and changes the billing intervall afterwards.

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If your issue is not included in the list above, please additionaly check if your incident is maybe described in one of the following categories.

Please choose your product:

System Status
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

technical queries
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

Error Codes
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

manuals
manuals

If you cannot find your issue in the categories above, please send us a message

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Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.

Hint ! Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.

Error code Error description Error handling
00 transaction was successfull code-00
0001 permission denied or transaction rejected by supplier code-0001
0012 error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed) code-0012
0020 error during processing code-0020
0024 insufficent permissions for this action code-0024
0026 user not known code-0026
0035 product configuration not found (Product not found - searched by ean13 & cspid) code-0035
80 supplier not available currently or does not respond in time code-80
81 transaction rejected by supplier (e.g. invalid mobile number) code-81
82 sim-card is locked for further topups code-82
83 the upper limit for topups is reached for this sim-card code-83
88 supplier not available currently or does not respond in time code-88
91 supplier not available currently or does not respond in time code-91
97 error during processing of transaction or transaction rejected by supplier (MAC error) code-97
4202 product not found or not configured code-4202
4203 product type is not supported code-4203
4205 product-EAN does not match the product-currency code-4205
4206 mobile number is missing in request code-4206
4207 user not known code-4207
4208 user is locked for this service code-4208
4210 customer number (debitor) is locked code-4210
4211 error during processing code-4211
4213 limit of user not sufficent code-4213
4214 limit of customer number / shop not sufficent (debitor limit) code-4214
4216 limit of customer number / shop not sufficent (system limit) code-4216
4217 limit of customer number / shop not sufficent (system limit) code-4217
4220 no permission to obtain this product code-4220
4221 product temporarily not available code-4221
4222 error during processing code-4222
4225 supplier not available currently or does not respond in time code-4225
4227 product temporarily not available code-4227
4229 terminal ID already in use code-4229
4247 error during processing code-4247
4248 cancellation for this product not supported code-4248
4252 reservation-time of the transaction has expired code-4252
4254 transaction status invalid for performed action (combination invalid) code-4254
4260 error during processing code-4260
4263 product is locked code-4263
4265 cardnumber (serialnumber) is wrong code-4265
4266 parameter is missing or value is malformed code-4266
4267 ContentCard code is wrong code-4267
4269 ContentCard code has been used already (already consumed) code-4269
4270 ContentCard code has been used already (already consumed) code-4270
4271 ContentCard code / POSA card is not active yet (inactive) code-4271
4273 product not found or not configured code-4273
4274 supplier not available currently or does not respond in time code-4274
4275 POSA card is (already) activated code-4275
4288 ContentCard code has been cancelled (inactive and locked) code-4288
4292 invalid combination > product-EAN does not match the cardnumber code-4292
4294 insufficent permissions for this action code-4294
4295 supplier not available currently or does not respond in time code-4295
4299 cardnumber (serialnumber) is wrong code-4299
4500 error during processing code-4500
4504 PC not activated / registered to obtain digital products code-4504
4505 PC not activated / registered to obtain digital products (PC is locked code-4505
13005 transaction rejected by supplier (e.g. invalid mobile number) code-13005
13007 supplier not available currently or does not respond in time code-13007
13011 supplier not available currently or does not respond in time code-13011
13101 error during processing code-13101
13108 error during processing code-13108
13116 error during processing code-13116
14001 error during processing of transaction, transaction rejected by supplier code-14001
14003 error during processing of transaction, transaction rejected by supplier code-14003
14004 error during processing of transaction, transaction rejected by supplier code-14004
14006 error during processing of transaction, transaction rejected by supplier code-14006
14007 error during processing of transaction, transaction rejected by supplier code-14007
14008 error during processing of transaction, transaction rejected by supplier code-14008
14010 error during processing of transaction, transaction rejected by supplier code-14010
14011 error during processing of transaction, transaction rejected by supplier code-14011
14051 error during processing of transaction, transaction rejected by supplier code-14051
14052 error during processing of transaction, transaction rejected by supplier code-14052
14053 error during processing of transaction, transaction rejected by supplier code-14053
14086 error during processing of transaction, transaction rejected by supplier code-14086
14104 error during processing of transaction or transaction rejected by supplier code-14104
14109 error during processing of transaction or transaction rejected by supplier code-14109
15052 error during processing of transaction or transaction rejected by supplier code-15052
15094 error during processing of transaction or transaction rejected by supplier code-15094
15097 error during processing of transaction or transaction rejected by supplier code-15097
42181 error during processing code-42181
42182 error during processing code-42182
42183 error during processing code-42183
42184 error during processing code-42184
42185 error during processing code-42185
42531 error during cancellation request - data does not match code-42531
42532 error during cancellation request - data does not match code-42532
42541 error during cancellation request - max. cancellation time exceeded code-42541
42751 POSA card is (already) activated code-42751
0002 error during processing code-0002
0036 Authentication service timed out code-0036
503 Service unavailable code-503
CON-100 Error during PIN Import code-CON-100
504 Gateway TimeOut code-504
4285 Data does not match code-4285
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191
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