| Error code |
Error description |
Error handling |
| TQ00101 |
I get the error message 'There is a problem with the BSSL service' |
 |
| TQ00102 |
How can I verify if a PIN got used / redeemed already? |
|
| TQ00104 |
While creating an invoice for a mobile device including a contract the message 'internal error' is shown |
|
| TQ00105 |
Login not possible due to missing login button |
|
| TQ00106 |
The prepaid money has not been credited to my account |
|
| TQ00107 |
Switching back from sales mode in products catalogue is not working |
|
| TQ00108 |
How do I find out if a sale transaction was cancelled (how do I find the cancelled transaction)? |
|
| TQ00109 |
BSSL cannot get installed |
|
| TQ00110 |
I can see a purchase price in the catalogue, but the button to order is missing |
|
| TQ00111 |
Documents are missing in the FIBU file |
|
| TQ00112 |
I want to open a PDF in Mozilla Firefox, but it shows a empty white page |
|
| TQ00113 |
CSV button is missing for the detailed view of an invoice or credit note |
|
| TQ00114 |
I am looking for a specific serial number, but cannot find any invoice or credit note |
|
| CQ00115 |
How can I export my sales documents as CSV? |
|
| CQ00116 |
I have received Itunes cards and would like to sell them in my Brodos store. Where can I find the list for scanning the items in the checkout? |
|
| TQ00117 |
The printout of cash receipt and ContentCard codes on my receipt printer looks bad |
|
| TQ00119 |
I would like to order goods via my customer access, but I am missing a delivery address in the selection |
|
| CQ00120 |
Where can I see how many ContentCard transactions are charged to me? |
|
| CQ00121 |
How can I change my own company address on my sales documents? |
|
| CQ00122 |
I want to cancel the EPOS. How can I do this? |
|
| TQ00123 |
I cannot edit any positions in delivery notes |
|
| TQ00124 |
My security token is broken. What should I do and how can I get a replacement? |
|
| CQ00125 |
How can I define or change the printer for documents from EPOS? |
|
| TQ00126 |
I cannot see a certain menu or functionality in the system (but colleagues can) |
|
| CQ00128 |
I am looking for the invoice or credit note for a specific serial number, how do I find the document? |
|
| CQ00129 |
How can I change the number of documents printed in the checkout area? |
|
| CQ00131 |
How can I change the daily limit for an employee? |
|
| TQ00132 |
I have set permissions but the new menu or functionality cannot be used / cannot be seen |
|
| CQ00133 |
How can I reprint a ticket closing time again? |
|
| TQ00134 |
I cannot select a printer when printing (printer selection is empty) |
|
| TQ00189 |
The PC activation e-mail is not received |
|
| TQ00194 |
The brodos.net is not loading - error 503 service unavailable |
|
| CQ00195 |
How to write an invoice excluding 19% tax? |
|
| TQ00196 |
I can't change the sales person at a customer number |
|
| TQ00197 |
I can't activate my PC for ContentCard - Access Denied |
|
| TQ00198 |
I can't comment an activation ticket in my ERP system |
|
| TQ00199 |
I can't create a ticket in the activate module |
|
| TQ00200 |
Where can I find the stock inventory list? |
|
| CQ00201 |
How can I book goods into my stock that have not been provided by Brodos (for example from Marketplace)? |
|
| TQ00202 |
Login not possible, Login attempt fails with error message (Invalid login data) |
|
| TQ00203 |
Documents are stuck in the printer queue and I cannot print anything |
|
| TQ00204 |
I get the error 'access denied' on the landing page |
|
| CQ00206 |
Articles sold in EPOS have a different price than in Kiosk or Onlineshop |
|
| CQ00207 |
I can't add a contract / tariff to an article |
|
| CQ00208 |
I can't add a specific article to the calculator |
|
| CQ00209 |
I can't see the Mail module even though I have the rights to do |
|
| CQ00210 |
I can't find a contract under Activate |
|
| CQ00212 |
Does an order cause a change of my stock? |
|
| CQ00214 |
How can I test EPOS? |
|
| TQ00217 |
Creation of parcel stickers in brodos.net is not working |
|
| TQ00218 |
The entered GLN is not correct (wrong check digit) |
|
| TQ00219 |
The entered value is invalid |
|
| TQ00220 |
The entered GLN has an incorrect format (amount of characters, used characters) |
|
| TQ00221 |
Login connection failed |
|
| TQ00224 |
Articles can't be found even if the correct EAN has been scanned |
|
| CQ00225 |
There is an invoice with an incorrect value date in the gross margin. How do I find the corresponding invoice? |
|
| TQ00226 |
Thermal printer prints everything too small or too big |
|
| CQ00227 |
Invoices are not created in the correct new invoice intervals |
|
| CQ00228 |
How can I cancel a cash desk receipt? |
|
| CQ00229 |
How can I create new terms of payment? |
|
| TQ00230 |
I can't see all of my brodos.net logins. Why? |
|
| TQ00231 |
I want to change the VO numbers in the calculation |
|
| TQ00232 |
I can't add articles to invoices via serial number |
|
| CQ00233 |
Can I check my limit for digital products? |
|
| CQ00234 |
How can I change the payment terms in an invoice? |
|
| CQ00235 |
How can I remove articles from being shown in warehouse stock? |
|
| TQ00236 |
What to do when 'Adding a contract is only possible for articles with a valid serial number and a quantity of 1.' appears? |
|
| TQ00237 |
I don't find the tracking numbers in my incoming invoices |
|
| TQ00238 |
Gross profit comparison doesn't load and attachments is not opening |
|
| TQ00239 |
The descriptions of my articles are deleted after editing them in a voucher |
|
| CQ00240 |
I want to buy a handy from a private person |
|
| TQ00241 |
I can't find a service point or a customer |
|
| CQ00242 |
I want to add a coupon to an invoice |
|
| CQ00243 |
Can I check what has been ordered via Kiosk? |
|
| CQ00245 |
"Closing time is already in progress", what to do? |
|
| TQ00257 |
The gross profit comparison does not show a specific employee |
|
| TQ00258 |
I have changed the name of an employee, but the old name is still displayed at the top left next to Settings |
|
| TQ00259 |
A receipt is missing at closing time / Not all receipts are listed at closing time / The sum of card payments is 0€ |
|
| TQ00260 |
A sales voucher does not create an outgoing stock. The article is still on stock |
|
| TQ00261 |
Activation for item 1 could not be created: IMEI number is already assigned in another application |
|
| TQ00262 |
Can I add more EANs to an article? |
|
| TQ00263 |
I got an extra invoice after changing the billing interval. Why? |
|
| TQ00271 |
My private mobile phone number / mobile phone number appears on receipts. How can I delete it? |
|
| TQ00272 |
Where can I find the button for creating a new invoice / to write an invoice? |
|
| TQ00273 |
An article shows ‘excl. 19.00’ / The total sum is not calculated correctly / An article is without VAT on the position |
|
| TQ00275 |
Error received in the activation mail |
|
| TQ00354 |
How do I add a serial number to an item? |
|
| TQ00355 |
I can’t upload a file!!! |
|
| TQ00416 |
New cash regulation for protection against manipulation of digital basic recordings |
|
| TQ00422 |
The gross margin comparison is not shown correctly on Mac OS / The rights management is not shown correctly on Mac OS |
|
| TQ00423 |
I have to install the BSSL everyday again |
|
| TQ00424 |
The FINACC file does not function or is unusable / The FINACC file contains wrong values |
|
| TQ00426 |
I have not received my accounting file |
|
| TQ00427 |
How can I mark a repair voucher as completed? |
|
| TQ00428 |
A sales voucher shows the wrong sales person |
|
| TQ00429 |
How can I import customers? |
|
| TQ00430 |
An article is being booked on "Supplement", "Freight", "TopUp", "Commission" or "Mobile phones" instead of "Value of goods" |
|
| TQ00431 |
How can I correct my stock? |
|
| TQ00432 |
I wrote a receipt and it ended up in the wrong branch |
|
| TQ00433 |
I don't know my access data |
|
| TQ00434 |
I have received an E-mail with a link to a ticket. When I click on it I get an error message |
|
| TQ00435 |
How can I reprint / view a ContentCard PIN? |
|
| TQ00436 |
The price tag generator displays the message "There is no price tag for this item" |
|
| TQ00437 |
I receive the message "Register your PC" when purchasing ContentCard articles. Why and what I have to do? |
|
| TQ00449 |
I would like to create a form letter for my customers |
|
| TQ00450 |
I have several branches in EPOS and would like to clearly distinguish between them in the FIBU file |
|
| TQ00451 |
I need a past accounting run / a FIBU file again |
|
| TQ00453 |
How can I create new articles via "Master data" or "New article creation"? |
|
| TQ00454 |
How can I create my own categories for articles? |
|
| TQ00455 |
My network printer does not print |
|
| TQ00456 |
How can I give regular customers a discount on service and accessory articles? |
|
| TQ00458 |
I use several virtual PCs and have problems with the cash register settings or PC registration |
|
| TQ00459 |
I bring a new PC to my branch. What do I have to set? |
|
| TQ00460 |
The PDF for the accounting run is white |
|
| TQ00461 |
Printer does not work and not able to print the Invoices |
|
| TQ00462 |
When starting the BSSL, the error message appears "The launch script could not be found" |
|
| TQ00463 |
Only one pin came out, though I wanted to make two or more transactions |
|
| TQ00464 |
I can't activate Google play cards |
|
| TQ00465 |
My cash register settings don't fit. My cash registers are using the wrong cash register |
|
| TQ00466 |
How can I create an Audit Log? |
|
| TQ00467 |
My Token is empty or defective / Token no longer displays a number |
|
| TQ00469 |
I can't print the Cash desk balancing |
|
| TQ00470 |
I can't print the PDF for a ContentCard transaction anymore / The PDF symbol is missing |
|
| TQ00471 |
I cannot print, an error message appears that the format does not fit |
|
| TQ00191 |
My issue is not listed - I cannot find any matching issue |
|
