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EPOS product support

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Error code Error description Error handling
TQ00101 I get the error message 'There is a problem with the BSSL service' code-500
TQ00102 How can I verify if a PIN got used / redeemed already? code-500
TQ00104 While creating an invoice for a mobile device including a contract the message 'internal error' is shown code-500
TQ00105 Login not possible due to missing login button code-500
TQ00106 The prepaid money has not been credited to my account code-500
TQ00107 Switching back from sales mode in products catalogue is not working code-500
TQ00108 How do I find out if a sale transaction was cancelled (how do I find the cancelled transaction)? code-500
TQ00109 BSSL cannot get installed code-500
TQ00110 I can see a purchase price in the catalogue, but the button to order is missing code-500
TQ00111 Documents are missing in the FIBU file code-500
TQ00112 I want to open a PDF in Mozilla Firefox, but it shows a empty white page code-500
TQ00113 CSV button is missing for the detailed view of an invoice or credit note code-500
TQ00114 I am looking for a specific serial number, but cannot find any invoice or credit note code-500
CQ00115 How can I export my sales documents as CSV? code-500
CQ00116 I have received Itunes cards and would like to sell them in my Brodos store. Where can I find the list for scanning the items in the checkout? code-500
TQ00117 The printout of cash receipt and ContentCard codes on my receipt printer looks bad code-500
TQ00119 I would like to order goods via my customer access, but I am missing a delivery address in the selection code-500
CQ00120 Where can I see how many ContentCard transactions are charged to me? code-500
CQ00121 How can I change my own company address on my sales documents? code-500
CQ00122 I want to cancel the EPOS. How can I do this? code-500
TQ00123 I cannot edit any positions in delivery notes code-500
TQ00124 My security token is broken. What should I do and how can I get a replacement? code-500
CQ00125 How can I define or change the printer for documents from EPOS? code-500
TQ00126 I cannot see a certain menu or functionality in the system (but colleagues can) code-500
CQ00128 I am looking for the invoice or credit note for a specific serial number, how do I find the document? code-500
CQ00129 How can I change the number of documents printed in the checkout area? code-500
CQ00131 How can I change the daily limit for an employee? code-500
TQ00132 I have set permissions but the new menu or functionality cannot be used / cannot be seen code-500
CQ00133 How can I reprint a ticket closing time again? code-500
TQ00134 I cannot select a printer when printing (printer selection is empty) code-500
TQ00189 The PC activation e-mail is not received code-500
TQ00194 The is not loading - error 503 service unavailable code-500
CQ00195 How to write an invoice excluding 19% tax? code-500
TQ00196 I can't change the sales person at a customer number code-500
TQ00197 I can't activate my PC for ContentCard - Access Denied code-500
TQ00198 I can't comment an activation ticket in my ERP system code-500
TQ00199 I can't create a ticket in the activate module code-500
TQ00200 Where can I find the stock inventory list? code-500
CQ00201 How can I book goods into my stock that have not been provided by Brodos (for example from Marketplace)? code-500
TQ00202 Login not possible, Login attempt fails with error message (Invalid login data) code-500
TQ00203 Documents are stuck in the printer queue and I cannot print anything code-500
TQ00204 I get the error 'access denied' on the landing page code-500
CQ00206 Articles sold in EPOS have a different price than in Kiosk or Onlineshop code-500
CQ00207 I can't add a contract / tariff to an article code-500
CQ00208 I can't add a specific article to the calculator code-500
CQ00209 I can't see the Mail module even though I have the rights to do code-500
CQ00210 I can't find a contract under Activate code-500
CQ00212 Does an order cause a change of my stock? code-500
CQ00214 How can I test EPOS? code-500
TQ00217 Creation of parcel stickers in is not working code-500
TQ00218 The entered GLN is not correct (wrong check digit) code-500
TQ00219 The entered value is invalid code-500
TQ00220 The entered GLN has an incorrect format (amount of characters, used characters) code-500
TQ00221 Login connection failed code-500
TQ00224 Articles can't be found even if the correct EAN has been scanned code-500
CQ00225 There is an invoice with an incorrect value date in the gross margin. How do I find the corresponding invoice? code-500
TQ00226 Thermal printer prints everything too small or too big code-500
CQ00227 Invoices are not created in the correct new invoice intervals code-500
CQ00228 How can I cancel a cash desk receipt? code-500
CQ00229 How can I create new terms of payment? code-500
TQ00230 I can't see all of my logins. Why? code-500
TQ00231 I want to change the VO numbers in the calculation code-500
TQ00232 I can't add articles to invoices via serial number code-500
CQ00233 Can I check my limit for digital products? code-500
CQ00234 How can I change the payment terms in an invoice? code-500
CQ00235 How can I remove articles from being shown in warehouse stock? code-500
TQ00236 What to do when 'Adding a contract is only possible for articles with a valid serial number and a quantity of 1.' appears? code-500
TQ00237 I don't find the tracking numbers in my incoming invoices code-500
TQ00238 Gross profit comparison doesn't load and attachments is not opening code-500
TQ00239 The descriptions of my articles are deleted after editing them in a voucher code-500
CQ00240 I want to buy a handy from a private person code-500
TQ00241 I can't find a service point or a customer code-500
CQ00242 I want to add a coupon to an invoice code-500
CQ00243 Can I check what has been ordered via Kiosk? code-500
CQ00245 "Closing time is already in progress", what to do? code-500
TQ00257 The gross profit comparison does not show a specific employee code-500
TQ00258 I have changed the name of an employee, but the old name is still displayed at the top left next to Settings code-500
TQ00259 A receipt is missing at closing time / Not all receipts are listed at closing time / The sum of card payments is 0€ code-500
TQ00260 A sales voucher does not create an outgoing stock. The article is still on stock code-500
TQ00261 Activation for item 1 could not be created: IMEI number is already assigned in another application code-500
TQ00262 Can I add more EANs to an article? code-500
TQ00263 I got an extra invoice after changing the billing interval. Why? code-500
TQ00271 My private mobile phone number / mobile phone number appears on receipts. How can I delete it? code-500
TQ00272 Where can I find the button for creating a new invoice / to write an invoice? code-500
TQ00273 An article shows ‘excl. 19.00’ / The total sum is not calculated correctly / An article is without VAT on the position code-500
TQ00275 Error received in the activation mail code-500
TQ00354 How do I add a serial number to an item? code-500
TQ00355 I can’t upload a file!!! code-500
TQ00416 New cash regulation for protection against manipulation of digital basic recordings code-500
TQ00422 The gross margin comparison is not shown correctly on Mac OS / The rights management is not shown correctly on Mac OS code-500
TQ00423 I have to install the BSSL everyday again code-500
TQ00424 The FINACC file does not function or is unusable / The FINACC file contains wrong values code-500
TQ00426 I have not received my accounting file code-500
TQ00427 How can I mark a repair voucher as completed? code-500
TQ00428 A sales voucher shows the wrong sales person code-500
TQ00429 How can I import customers? code-500
TQ00430 An article is being booked on "Supplement", "Freight", "TopUp", "Commission" or "Mobile phones" instead of "Value of goods" code-500
TQ00431 How can I correct my stock? code-500
TQ00432 I wrote a receipt and it ended up in the wrong branch code-500
TQ00433 I don't know my access data code-500
TQ00434 I have received an E-mail with a link to a ticket. When I click on it I get an error message code-500
TQ00435 How can I reprint / view a ContentCard PIN? code-500
TQ00436 The price tag generator displays the message "There is no price tag for this item" code-500
TQ00437 I receive the message "Register your PC" when purchasing ContentCard articles. Why and what I have to do? code-500
TQ00449 I would like to create a form letter for my customers code-500
TQ00450 I have several branches in EPOS and would like to clearly distinguish between them in the FIBU file code-500
TQ00451 I need a past accounting run / a FIBU file again code-500
TQ00453 How can I create new articles via "Master data" or "New article creation"? code-500
TQ00454 How can I create my own categories for articles? code-500
TQ00455 My network printer does not print code-500
TQ00456 How can I give regular customers a discount on service and accessory articles? code-500
TQ00458 I use several virtual PCs and have problems with the cash register settings or PC registration code-500
TQ00459 I bring a new PC to my branch. What do I have to set? code-500
TQ00460 The PDF for the accounting run is white code-500
TQ00461 Printer does not work and not able to print the Invoices code-500
TQ00462 When starting the BSSL, the error message appears "The launch script could not be found" code-500
TQ00463 Only one pin came out, though I wanted to make two or more transactions code-500
TQ00464 I can't activate Google play cards code-500
TQ00465 My cash register settings don't fit. My cash registers are using the wrong cash register code-500
TQ00466 How can I create an Audit Log? code-500
TQ00467 My Token is empty or defective / Token no longer displays a number code-500
TQ00469 I can't print the Cash desk balancing code-500
TQ00470 I can't print the PDF for a ContentCard transaction anymore / The PDF symbol is missing code-500
TQ00471 I cannot print, an error message appears that the format does not fit code-500
TQ00191 My issue is not listed - I cannot find any matching issue code-500