POS product support
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I get the error 'There is some problem with bssl service' (TQ00101)
In different menues brodos.net requires the bssl (Brodos System Support Library) which enables several functions within the application.
Therefore this error message can occur in different places, such as
– opening cashregister
– opening cashregister settings
– opening menue ContentCard > TopUp
– opening and creating vouchers/records (invoices, credit-notes, orders)
– while printing of vouchers and documentsIf you receive this error multiple reasons can apply:
1) the date of your PC is not matching the current date
2) the time of your PC is not matching the current time (variation is more than 5 minutes)
3) the bssl (Brodos System Support Library) is not installed on your PC
4) the bssl (Brodos System Support Library) is not running on your PC
5) if you experience this error while printing of vouchers and documents this can be a hint that the printer is either not configured properly on your PC or the PC is not properly recognized by brodos.net settings.recommended action
1) Please verify that the date of your PC is matching the current date. If not, please adapt the date, reload the website and try again.
Therefore this error message can occur in different places, such as
– opening cashregister
– opening cashregister settings
– opening menue ContentCard > TopUp
– opening and creating vouchers/records (invoices, credit-notes, orders)
– while printing of vouchers and documentsIf you receive this error multiple reasons can apply:
1) the date of your PC is not matching the current date
2) the time of your PC is not matching the current time (variation is more than 5 minutes)
3) the bssl (Brodos System Support Library) is not installed on your PC
4) the bssl (Brodos System Support Library) is not running on your PC
5) if you experience this error while printing of vouchers and documents this can be a hint that the printer is either not configured properly on your PC or the PC is not properly recognized by brodos.net settings.recommended action
1) Please verify that the date of your PC is matching the current date. If not, please adapt the date, reload the website and try again.
2) Please verify that the time of your PC is matching the current time. If not, please adapt the time, reload the website and try again.
3 and 4) Enter the following URL adress into your web browser and confirm
a) If you receive the error „connection failed / connection error“ or „website not available“ instead,
the bssl is either not installed on your PC or not running.
In both cases please please download the current version of the bssl using the following link and install it:
Afterwards please reload the website and try again.
b) If you instead get the response “it works!” this means the bssl is installed and running properly on your PC.
In this case a restart of the web browser and the PC might be helpful
5) If you experience this error while printing of voucher please verify
– that your printer is powerd ON and properly connected with your PC
– that you can print any other documents with this printer
If you have issues with this already, please ensure that your printer is properly connected, is powered on and the proper drivers and settings are installed.
If you instead were able to print successfully there might be some issues with the printer configuration in brodos.net settings.
In this case please return to the website within brodos.net where you wanted to print your document.
Before printing, please click on the name of your printer (located below button to print) and change the printer to any other printer for a moment and save the settings.
Straight afterwards please do the same and change the printer back to its original value and save again.
After that printing should be working again.
Alternatives if printing does still not work
In case you can still not print any documents via brodos.net, please consider using the following alternative ways to get your document printed:
a) if your printer is working in general
– please choose a PDF-printer to print the document via brodos.net > afterwards open the PDF and print it as usual on your desired printer
– if existing try to use a different PC to print on your desired printer
b) if your printer is not printing at all
– please choose a PDF-printer to print the document via brodos.net > by this you can save the document on your local PC to print it at some later point
– if existing try to print on a different physical printer
How can I verify if a PIN got used / redeemed already? (TQ00102)
To verify if a PIN got used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/
Only the manufacturer is able to look up the current state of his PIN.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/
While creating an invoice for a mobile device including a contract the message 'internal error' is shown (TQ00104)
This message can appear if the IMEI (serial number) has already been booked in brodos.net
To avoid this error please follow the steps below:
– first add the device as usual to your current cash register including IMEI > but please do not add a contract to this position
– instead please add an additional article tot he till (e.g. article-number „Optionen“)
– now add a contract to this additional article
By this you avoid the error described above.
By doing so the the article position of the device might have a negative margin, while the additional article will have a positive margin > in total the margin therefore should be positive also.
Login not possible due to missing login button (TQ00105)
If this issue occurs this might be related to an damaged browser session.
To fix this, please delete all cache and cookies from your used browser.Guideline Chrome:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „More tools“
3) Click on „Clear browsing data…“
4) Choose from dropdown „the beginning of time“
5) In the list below check „Cookies and other site and plugin data“ and „Cached images and fiels“
6) Complete by clicking „Clear browser data“Guideline Firefox:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „History“ (looks like a watch)
3) Click on „Clear recent history…”
4) Choose „Time range to clear“ > Everything
5) In the list below choose „Cache“ and „Cookies“
6) Complete by clicking „Clear Now“
To fix this, please delete all cache and cookies from your used browser.Guideline Chrome:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „More tools“
3) Click on „Clear browsing data…“
4) Choose from dropdown „the beginning of time“
5) In the list below check „Cookies and other site and plugin data“ and „Cached images and fiels“
6) Complete by clicking „Clear browser data“Guideline Firefox:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „History“ (looks like a watch)
3) Click on „Clear recent history…”
4) Choose „Time range to clear“ > Everything
5) In the list below choose „Cache“ and „Cookies“
6) Complete by clicking „Clear Now“
Guideline Internet Explorer / Edge:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on “SETTINGS / OPTIONS”
3) Click on „Clear History“
4) Choose „Cookies“ and „Cache“
5) Complete by clicking DELETE
Once you have cleared your cache and cookies first close the web browser and the reopen it again.
After that the login button should be visible again.
the prepaid money has not been credited to my account (TQ00106)
If your prepaid money has not been credited to your account, or to check if a PIN has been used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN or to check wether the money has been credited.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/
Only the manufacturer is able to look up the current state of his PIN or to check wether the money has been credited.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/
Switching back from sales mode in products catalog is not working (TQ00107)
Normally you can switch back from sales mode into purchase mode by clicking “activate purchase mode”
If you have left the product catalog before doing so the sales mode stays active.
To be able to get back into purchase mode you will need to clear the cache and the cookies of your web browser.Guideline Chrome:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „More tools“
3) Click on „Clear browsing data…“
4) Choose from dropdown „the beginning of time“
5) In the list below check „Cookies and other site and plugin data“ and „Cached images and fiels“
6) Complete by clicking „Clear browser data“Guideline Firefox:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „History“ (looks like a watch)
3) Click on „Clear recent history…”
4) Choose „Time range to clear“ > Everything
5) In the list below choose „Cache“ and „Cookies“
6) Complete by clicking „Clear Now“
If you have left the product catalog before doing so the sales mode stays active.
To be able to get back into purchase mode you will need to clear the cache and the cookies of your web browser.Guideline Chrome:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „More tools“
3) Click on „Clear browsing data…“
4) Choose from dropdown „the beginning of time“
5) In the list below check „Cookies and other site and plugin data“ and „Cached images and fiels“
6) Complete by clicking „Clear browser data“Guideline Firefox:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on „History“ (looks like a watch)
3) Click on „Clear recent history…”
4) Choose „Time range to clear“ > Everything
5) In the list below choose „Cache“ and „Cookies“
6) Complete by clicking „Clear Now“
Guideline Internet Explorer / Edge:
1) Open the menue (top right corner, 3 horizontal bars)
2) Click on “SETTINGS / OPTIONS”
3) Click on „Clear History“
4) Choose „Cookies“ and „Cache“
5) Complete by clicking DELETE
Once you have cleared your cache and cookies first close the web browser and the reopen it again.
Open brodos.net again and enter your login data. Once done you will be back in purchase mode again.
How can I figure out if a sales transaction got cancelled (how to find the cancellation transaction)? (TQ00108)
To either figure out if a sales transction got cancelled or to find the cancellation transaction you need the transaction number of the sales transaction (or alternatively the serialnumber).
Normally you can find this information on the bon receipt or in brodos.net sales analysis.To search fort he transaction please open the website
https://www.brodos.net,
login with your userdate and navigate to menue
CONTENTCARD > ANALYSIS > SALES PER ITEMIn the search mask enter the transaction number in field „REFERENCE NUMBER“
Please ensure to choose a proper time period for tracking (date from to).
Normally you can find this information on the bon receipt or in brodos.net sales analysis.To search fort he transaction please open the website
https://www.brodos.net,
login with your userdate and navigate to menue
CONTENTCARD > ANALYSIS > SALES PER ITEMIn the search mask enter the transaction number in field „REFERENCE NUMBER“
Please ensure to choose a proper time period for tracking (date from to).
BSSL cannot get installed (TQ00109)
Possible reasons for this are
1) There is still a process of a web browser active in the background
2) A necessary Microsoft Framework is not activated on your PC
1) To install the BSSL you need to close all web browsers on your PC.
Possibly in the background a process is still not closed.
Please ensure to close all web browsers and background processes related to a browser before continuing with the installation.
Tip: with CTRL+ALT+DEL you enter the taskmanager to look for background processes of the web browser and to close them.
2) Another possible reason is a missing or not active version of Microsoft Framework 3.5
(Microsoft Windows 10 by default uses version 4.5, but the BSSL requires additionally version 3.5)
To activate the version 3.5 please navigate to “programs and features” on your PC
On the left side choose „activate/deactivate” (hint: you will need to have administrator permission to do this)
A new windows is opening.
Click on „+“ next to „.NET Framework 3.5“ > two additional folders will open
Please activate both checkboxes and confirm your entry with “OK”.
Now Framework Version 3.5 gets downloaded automatically.
Once the download is completed, please re-start installation of the BSSL.
there is not button to order a product in product catalog (although a purchase price is shown) (TQ00110)
This might be due to the fact that the article meanwhile is not available anymore on side of brodos (e.g. no stock).
Please verify if there are offers from Marketplace suppliers.
Please verify if there are offers from Marketplace suppliers.
missing vouchers (invoices, creditnotes) in financial file ( FIBU-file) (TQ00111)
Some vouchers do not get shown in financial files (FIBU-files), such as vouchers with a total sum of “0,00”.
Please verify if the missing voucher is one of them.
Please verify if the missing voucher is one of them.
opening a PDF using Mozilla FireFox only show an empty white page (TQ00112)
This problem is related to some settings in the web browser.
You will need to change the default settings in your web browser vor viewing PDF files.Please go to
OPTIONS > APPLICATIONSChoose
“Portable Document Format (PDF)”
You will need to change the default settings in your web browser vor viewing PDF files.Please go to
OPTIONS > APPLICATIONSChoose
“Portable Document Format (PDF)”
and set to “Preview in Firefox”
csv-button is missing in detail view of invoice / credit-note (TQ00113)
This button is only visible with a user-login in the system of „brodos Distribution“.
Please do make use of the correct login for “brodos Distribution” instead of the login for your POS system.
Please do make use of the correct login for “brodos Distribution” instead of the login for your POS system.
I am looking for a dedicated IMEI / serialnumber but cannot find any invoice or credit-note (TQ00114)
If you do get any search results in sales voucher one of the following reasons can apply:
– the article of the related serialnumber has been sold in an invoice, but during creation of the invoice it was missed to add the serialnumber
– the article got sold without writing any invoiceTo check which serialnumbers are on stock please navigate to menue STOCK > STOCK REPORT > INVENTORY
– Choose STOCK and CLASS OF GOODS
– Request DETAILED STOCK LISTOnce found the respective article there are 2 colors how serialnumbers are displayed
– BLACK: booked serialnumbers, but not sold yet
– RED: sold serialnumbers, but have not been booked into stock yet
– the article of the related serialnumber has been sold in an invoice, but during creation of the invoice it was missed to add the serialnumber
– the article got sold without writing any invoiceTo check which serialnumbers are on stock please navigate to menue STOCK > STOCK REPORT > INVENTORY
– Choose STOCK and CLASS OF GOODS
– Request DETAILED STOCK LISTOnce found the respective article there are 2 colors how serialnumbers are displayed
– BLACK: booked serialnumbers, but not sold yet
– RED: sold serialnumbers, but have not been booked into stock yet
Wie kann ich meine Verkaufsbelege als CSV exportieren? (CQ00115)
Alle steuerrelevanten Verkaufsbelege können monatsweise über das Rohertragsbuch im CSV-Format exportiert werden.
– Öffnen Sie hierzu Verkauf -> Auswertungen -> Rohertragsbuch (IST)
– Wählen Sie den gewünschten Zeitraum aus
– Klicken Sie auf “Rohertragsbuch als .csv verschicken”
Ich habe Itunes-Karten erhalten und möchte diese in meiner brodos-Warenwirtschaft verkaufen.
Wo finde ich die Liste zum Einscannen der Artikel in der Kasse? (CQ00116)
Wo finde ich die Liste zum Einscannen der Artikel in der Kasse? (CQ00116)
Die Liste können Sie hier herunterladen: https://www.brodos.net/files/Scan-Liste für WaWi.pdf
printouts of receipts / bons and PINs do look bad (TQ00117)
Please check if you are using the officially supported printer offered by brodos.
For printers of other manufactureres or models we cannot guarantee a perfect print design.You can order this printer here:
https://www.brodos.net/files/Bestellschein_Kassenhardware_aktuell.pdf
For printers of other manufactureres or models we cannot guarantee a perfect print design.You can order this printer here:
https://www.brodos.net/files/Bestellschein_Kassenhardware_aktuell.pdf
Delivery adress is missing in order process for goods with my customer-login in my distributors system (TQ00119)
To add a new delivery address please click on menue SETTINGS > OWN COMPANY DATA and navigate to TAB DELIVERY ADDRESSES.
There you can add new delivery addresses.
There you can add new delivery addresses.
Wo sehe ich, wie viele ContentCard-Transaktionen mir berechnet werden? (CQ00120)
Eine aktuelle Auflistung aller getätigten Transaktionen können Sie jederzeit einsehen unter “ContentCard -> Auswertungen -> Einzelübersicht”
Wie kann ich meine eigene Firmenadresse auf meinen Verkaufsbelegen ändern? (CQ00121)
Über “Einstellungen -> Eigene Firmendaten” beziehungsweise “Einstellungen -> Abteilungen / Filialen” lassen sich die Adressen anpassen.
Ich möchte die Warenwirtschaft kündigen. Wie mache ich das? (CQ00122)
Senden Sie eine Email mit Ihrem Kündigungswunsch, Kundennummer und Systemnummer an “support@brodos.net”.
I cannot edit any positions in delivery notes (TQ00123)
Please first choose a stock / warehouse from the dropdown. Afterwards you can edit any position.#
My security token is broken. What should I do and how to get a replacement? (TQ00124)
Bitte melden Sie sich per Mail oder telefonisch beim technischen Support. Wir werden Ihnen kostenfrei einen neuen Token zur Verfügung stellen.
Wie kann ich den Drucker für Belege aus der Warenwirtschaft festlegen oder ändern? (CQ00125)
Die Druckereinstellungen finden Sie unter “Verkauf -> Kasse -> Einstellungen”
I cannot see a certain menue / modol or functionality in the system (but colleagues can) (TQ00126)
Each user has an own dedicated set of permissions within the system.
If you think some permissions might be missing, please get in touch with your systems administrator as he will be able to grant you further permissions.
Please note: after the permissions were granted you will need to log out from the website and then log in again before the new permissions get active.
If you think some permissions might be missing, please get in touch with your systems administrator as he will be able to grant you further permissions.
Please note: after the permissions were granted you will need to log out from the website and then log in again before the new permissions get active.
Wie kann ich einen ContentCard-Beleg nachdrucken? (CQ00127)
Eine aktuelle Auflistung aller getätigten Transaktionen können Sie jederzeit einsehen unter “ContentCard -> Auswertungen -> Einzelübersicht”. Wenn Sie die gewünschte Transaktion gefunden haben, können Sie über “Details anzeigen” den Beleg nochmals drucken.
Ich suche die Rechnung oder Gutschrift zu einer bestimmten Seriennummer, wie finde ich den Beleg? (CQ00128)
Über “Lager -> Seriennummernsuche” haben Sie die Möglichkeit sich alle Belege anzeigen zu lassen, auf denen eine bestimmte Seriennummer erfasst wurde.
Wie kann ich die Druckanzahl von Belegen im Kassenbereich ändern? (CQ00129)
Die Einstellungsmöglichkeit für die Anzahl an Druckaufträgen finden Sie unter “Verkauf -> Kasse -> Einstellungen”
Wie kann ich das Tageslimit für einen Mitarbeiter ändern? (CQ00131)
Rufen Sie den Mitarbeiterzugang auf unter “Einstellungen -> Eigene Mitarbeiter”. Wenn Sie den gewünschten Zugang gefunden haben, können Sie unter dem Reiter “ContentCard” auf Tageslimit klicken und den Wert ändern.
I have set permissions but the new menue or functionality cannot be used / cannot be seen (TQ00132)
Please ensure that you have SAVED the new permissions after you edited them.
Furthermore please ensure that the user logs out and then logs in again after the new permissions were set to get the permissions active.
Furthermore please ensure that the user logs out and then logs in again after the new permissions were set to get the permissions active.
Wie kann ich einen Kassenschluss nochmals nachschauen / nachdrucken? (CQ00133)
Klicken Sie auf “Verkauf -> Kasse -> Kassenschluss”. Hier haben Sie über den Reiter “Kassenschlussarchiv” die Möglichkeit jeden bereits abgeschlossenen Kassenschluss nochmals anzuschauen und auszudrucken.
I cannot choose a printer (dropdown for printer is empty) (TQ00134)
If you receive this error this either means, that the bssl (Brodos System Support Library) is not running on your PC or the printer is not configured properly or cannot be detected.
First please verify if the bssl is running on your PC:
1. Enter the following URL adress into your web browser
https://localhost:9998/
If the following message is shown the bssl is installed and running properly: “it works!”
> in this case please continue with Step 2
If you receive the error „connection failed / connection error“ or „website not available“ instead,
the bssl is either not installed on your PC or not running.
> in this case please download the current version of the bssl using the following link and install it:
Download bssl
Afterwards please retry to print.
In case printing still fails, please continue with Step 2
2. Please first verify your printer is on and properly connected with your PC.
Please also verify that you can print any documents using this printer in general (please consider to print some word- or pdf-document located on your PC to check)
If you have tried both successfully there might be some issues with the printer configuration in brodos.net settings.
In this case please return tot he website within brodos.net where you wanted to print your document.
Before printing, please click on the name of your printer (located below button to print) and change the printer to any other printer for a moment and save the settings.
Straight afterwards please do the same and change the printer back to its original value and save again.
After that printing should be working again.
3. Alternatives
In case you can still not print any documents via brodos.net, please consider using the following alternative ways to get your document printed:
a) if your printer is working in general
– please choose a PDF-printer to print the document via brodos.net > afterwards open the PDF and print it as usual on your desired printer
– if existing try to use a different PC to print on your desired printer
b) if your printer is not printing at all
– please choose a PDF-printer to print the document via brodos.net > by this you can save the document on your local PC to print it at some later point
– if existing try to print on a different physical printer
the PC activation / registration E-Mail is not sent / not received (TQ00189)
The PC activation / registration E-Mail will be sent to all users of your customer number / of your brodos.net system that do have the correct permission for this.
If you do not receive such E-Mails you maybe do not have the necessary permission for it.
In this case please consult your system-administrator as he is able to grant you this permission as well he can directly activate your PC as he is receiving those E-Mails.
If you should receive those E-Mails but still don´t, please check that those E-Mails are not eaten by your spam- /junk-filter of your mailbox.
Please also ensure, that the maintained E-Mail address is configured properly at your user account and in case it is wrong adapt it accordingly.
After you have done so, please close your web browser. Afterwards open it again, log in and navigate again to the page where the PC registration was shown.
By doing so the activation E-Mail will be sent another time.
brodos.net is not loading - error 503 service unavailable (TQ00194)
If this error occurs, please first check if your PC is still connected to the internet.
To test this please try to open any different website (e.g. www.wikipedia.org).If you can still open other websites without any issues, please note down the errorcode and send us a message.
To test this please try to open any different website (e.g. www.wikipedia.org).If you can still open other websites without any issues, please note down the errorcode and send us a message.
How to write an invoice excluding 19% tax (CQ00195)
There are 3 steps required to write an invoice with excluding 19% of taxes.
1. There must be a net price list.
This can be done via settings -> settings -> price lists.
This price list can be named something like ‘business customer’ and of course needs to be net.
2.The article, that should be sold, needs to have a price in the new created business customer price list.
This can be done via master data -> article -> search.
If there is no price in this price list, it will fall back to the RRP which is no net price list and will be shown as including taxes in the invoice.
3. The customer needs to be connected to the business customer price list. Price lists can be connected via master data -> customer -> search. After clicking on edit, you can select the correct price list.
1. There must be a net price list.
This can be done via settings -> settings -> price lists.
This price list can be named something like ‘business customer’ and of course needs to be net.
2.The article, that should be sold, needs to have a price in the new created business customer price list.
This can be done via master data -> article -> search.
If there is no price in this price list, it will fall back to the RRP which is no net price list and will be shown as including taxes in the invoice.
3. The customer needs to be connected to the business customer price list. Price lists can be connected via master data -> customer -> search. After clicking on edit, you can select the correct price list.
I can't change the sales person at a customer number (TQ00196)
To change the sales person at a customer it is necessary, that there is maintained a payment method
I can't activate my PC for ContentCard - Access Denied (TQ00197)
Your account doesn’t have the right “ContentCard Admin”. In this case please consult your system-administrator as he is able to grant you this permission as well he can directly activate your PC as he is receiving those E-Mails also.
I can't comment an activation ticket in my erp system. (TQ00198)
In your erp system it is only possible to comment an activation ticket. To comment such a ticket, you have to login with your distribution account.
I can't create a ticket in the activate module. (TQ00199)
Make sure the popupblocker of your browser doesn’t block new windows from the site www.brodos.net. In case your popupblocker is configured correct, make also sure that popups are also allowed for the HTTPS protocol and not only the HTTP protocol. For e.g. popups from page http://www.brodos.net are allowed and https://www.brodos.net is blocked.
You can find a manual for configure the popup blocker of Google Chrome here.
You can find a manual for configure the popup blocker of Mozilla Firefox hier.
You can find a manual for configure the popup blocker of Internet Explorer hier.
You can find a manual for configure the popup blocker of Microsoft Edge hier. Just switch the switch to on.
Where can I find the stock inventory list? (TQ00200)
You can find the stock inventory list in brodos.net under Stock -> Stock reports -> Inventory. Or just by clicking this link.
Here you can also get the stock value list and the detailed stock list.
How can I book goods into my stock that have not been provided by brodos? (for example from Marketplace) (CQ00201)
The easiest way to do so is to write yourself an order.
For this navigate to menue: PURCHASE > RECORDS > ORDER
Create a new order and add all desired article + quantity to it.
Creating or selecting a supplier in step 1 of the voucher functions exactly like creating or selecting a customer on an invoice.
Additional mandatory fields are the delivery address (which of my shops receives the order?) and payment term.
To add articles as positions, please use the respective EAN. You can find the correct purchase prices for the articles from the respective invoice for that order. The usually follow this format: “BMP-xxxxx”.
After that you can book this order into your warehouse / stock as usual.
PDF:
https://www.brodos.net/files/flipbook_bnet/pages/Page24_IncomingStockBookings.pdf
Video:
Login not possible, Login attempt fails with error message (Invalid login data) (TQ00202)
This error can occur due to different reasons
1. the TOKEN has not been entered or the entered TOKEN number is incorrect
2. the entered password is not correct
3. the entered username / E-Mail address is invalid (usernames always needs to be in lowercase letters)
4. during creation of the user unsupported special characters have been used
5. the user was created with a wrong user type
6. the user acount is locked because of enterin login credential wrong to often
recommended action
1. If your login requires the entry of a security token, please ensure that you enter the token number. Please also verify that the token number entered is correct. Please not that the token number is renewed every minute and the previous number gets invalid.
2. please first verify that your password is correct. If you are unsure or have forgotten your password, please make use of the function “forgot login” to set a new password (this function can be found in the login-mask)
3. in case you do not remember your username you can also log in with your E-Mail address. If you cannot remember this also, please get in touch with your System-Administrator or your distributor.
4. This error may occur if unsupported special characters are used for name, last name and other fields during user creation
Example special characters are: |, ^, ´, `
Please check the user details for special characters and adjust accordingly, then try again.
5. The user-type is set during creation of the user.
Please ensure to always create new users either via
SETTINGS > EMPLOYEES
or
within a customer in tab “”employees””
If you create a new user via MASTERDATA > PERSONS the user-type will not be set correctly. This can only be fixed by the support team.
If the user was created via MASTERDATA > PERSONS you have two options:
a) Delete the recently created user and create a new one via either SETTINGS>EMPLOYEES or within the customer in tab “employees”
b) Note down the error code and Salesperson number of the user (or the xxx) and send a message to the brodos support
6. If login crendtials get entered wrong to often the user account gets locked by the system automatically due to security reasons
In certain circumstances the suspension might be unlocked by the system after some time.
To unlock the user account immediately please get in touch with the administrator of your system / E-POS-system. The administrator can edit the supension within the user permission management.
Printjobs stuck in spooler and I cannot print any further documents (TQ00203)
If this happens you can try to remove those printjobs in spooler (cancel, stop).
If this does not work you will need to restart your PC. During restart all printjobs get deleted from the spooler.
If this does not work you will need to restart your PC. During restart all printjobs get deleted from the spooler.
I get the error 'access denied' on the landing page. (TQ00204)
Try to log out and in. If you still get the “access denied” error, your account doesn’t have any rights for any landing page. In this case please consult your system-administrator as he is able to grant you this permission.
Articles sold in brodos EPOS have a different price than in Kiosk or Online Shop (CQ00206)
Unless a self created price list is used, every article is shown with RRP by default.
I can't add a contract / tariff to an article (CQ00207)
This functionality is only available for specific articles supplied by brodos. As an alternative you may use the articles “SIMONLY” or “OPTIONEN” instead to add a tariff.
I can't add a specific article to the calculator (CQ00208)
This functionality is only available for specific articles supplied by brodos.
I can't see the Mail module even though I have the right to do so (CQ00209)
The Mail module is currenlty only available for the system “brodos distribution”. Please try to log in with a different user, or pick an entry with “Customer” during the selection screen right after logging in.
I can't find a contract under Activate (CQ00210)
All contracts are transmitted to us by the network operator with a few days delay. This could be the reason why they are not visible, yet. Please make sure that you are looking under “Activate -> Activations Purchase” and not “Activate -> Activations”. The latter only contains self created activations which get created automatically together with an invoice in brodos EPOS.
Does an order cause a change of my stock? (CQ00212)
No, only invoices and credit notes cause the stock to change automatically.
How can I test brodos EPOS? (CQ00214)
You can try brodos EPOS 30 days for free. To get a test login please fill out this form. We will get in contact with you afterwards.
Creation of parcel stickers in brodos.net is not working (TQ00217)
While the creation brodos.net trys to open a popup windows to complete the process.
Please ensure that your browser does not block this popup of brodos.net.
After you verified this please reload the page and try again. Please give the site enough loading-time do process the request in the backend-system.
Please ensure that your browser does not block this popup of brodos.net.
After you verified this please reload the page and try again. Please give the site enough loading-time do process the request in the backend-system.
The entered GLN is not correct (wrong check-digit) (TQ00218)
This error indicates that the entered check-digit of the GLN (last digit) is not correct.
Please check the entered GLN for typos and adapt the GLN accordingly.
Please check the entered GLN for typos and adapt the GLN accordingly.
The entered value is invalid (TQ00219)
This error indicates that you have entered a value that is not valid for this type of field.
Depending on the type of field the usage of characters, f igures of special characters might be invalid, as well as certain minimum or maximum lengths can apply.
Also do some fields require a value containing a valid check-digit.
Please therefore ensure to adapt your entry and enter a proper value for the given field.
Depending on the type of field the usage of characters, f igures of special characters might be invalid, as well as certain minimum or maximum lengths can apply.
Also do some fields require a value containing a valid check-digit.
Please therefore ensure to adapt your entry and enter a proper value for the given field.
The entered GLN does have a wrong format (amount of characters, used characters) (TQ00220)
This error indicates that the entered GLN does have a wrong format.
Please ensure that the GLN has a length of exact 13 digits and is only consisting of figures.
Characters and special characters are not valid.
Also please ensure to enter the GLN without typos and ensure a proper check-digit (last digit).
Please ensure that the GLN has a length of exact 13 digits and is only consisting of figures.
Characters and special characters are not valid.
Also please ensure to enter the GLN without typos and ensure a proper check-digit (last digit).
Login connection failed (TQ00221)
Our authentication service is currently unable to process your request. Please try again in a few minutes.
Articles can't be found even if the correct EAN has been scanned (TQ00224)
From time to time it happens that articles in the cash or in receipts are not found if the correct EAN of the article is scanned into the EAN or full text search field.
This may be due to a misconfiguration of the scanner. Switching to German solves the problem.The manual for the scanner distributed by Brodos AG can be found here: Programming Guide
This may be due to a misconfiguration of the scanner. Switching to German solves the problem.The manual for the scanner distributed by Brodos AG can be found here: Programming Guide
1) Go to page 23
2) Start the configuration by scanning “Start of Configuration”
3) Now scan “Keyboard language support- German”
4) To finalize scan: last “End of Configuration”
In the gross margin is an unknown invoice with specific Valutadate. How to get the Invoice? (CQ00225)
Go to sales->records->invoices and get a Invoice report via CSV, if you are uncertain about the date the invoice could have been written, just search invoices for a whole year.
This report contains a column “Valuta” you can search for the date here.
This report contains a column “Valuta” you can search for the date here.
Thermal printer prints everything too small or too big (TQ00226)
It could be related to special characters in the receipt message which can be entered in sales->cash register->settings in the main cash desk.
For example “_” could be recognised by the printer as a control character to print everything smaller. Please remove all special characters.
For example “_” could be recognised by the printer as a control character to print everything smaller. Please remove all special characters.
Invoices are not created in the correct new billing intervals (CQ00227)
If you change the billing interval within your system, for example from daily to 14-daily, it happens that the system will create an invoice for the next day. Afterwards the interval will be changed an invoices will be created in the correct interval.
How do I cancel a cash desk receipt? (CQ00228)
To cancel a cash desk receipt, there are three possible ways:
1. Write a credit note. Go to sales->records->credit notes. Click on new, choose a dummy “cash sales customer” or create one. Choose the article and save.
2. Put the same article you sold in the cash register if you sold it with a serial number please add it as well. Click into amount and alter it to “-1” confirm with enter and change, if necessary, the price also confirm with enter. HINT: If there is a little red triangle, the system demands another confirmation. if it disappeared everything is now correct.
3. Go to sales->cash register->withdrawal/deposit. Choose a withdrawal with the correct amount and mention the original receipt.
1. Write a credit note. Go to sales->records->credit notes. Click on new, choose a dummy “cash sales customer” or create one. Choose the article and save.
2. Put the same article you sold in the cash register if you sold it with a serial number please add it as well. Click into amount and alter it to “-1” confirm with enter and change, if necessary, the price also confirm with enter. HINT: If there is a little red triangle, the system demands another confirmation. if it disappeared everything is now correct.
3. Go to sales->cash register->withdrawal/deposit. Choose a withdrawal with the correct amount and mention the original receipt.
How do I create new terms of payment? (CQ00229)
To create new payment terms you need to go master data->customers->search. Search for any customer. Click the edit symbol (the white sheet with the pen on top). In the bottom half there appears a wrench next to payment terms. By clicking on it you are able to create new payment terms.
I can't see all of my brodos.net logins. Why? (TQ00230)
There are two features for the brodos.net login:
1. Login with username. As a username needs to be unique in brodos.net you will be logged in directly into the account this user name is connected with.
2. Login with email adress. Email adresses can be maintained for as many accounts as needed. If you log in with your email adress, you will find every login that is connected with that emai.
1. Login with username. As a username needs to be unique in brodos.net you will be logged in directly into the account this user name is connected with.
2. Login with email adress. Email adresses can be maintained for as many accounts as needed. If you log in with your email adress, you will find every login that is connected with that emai.
I want to change the VO numbers in the calculation (TQ00231)
Go to settings->own employees. Look for the user who wants to change the vo numbers go to access&rights. Check if he has the right “select VO numbers in calculator”. If not check the box.
I can't add articles to invoices via serial number (TQ00232)
The serial number only searches within the warehouse. If you can’t add an article it is most likely that you have not booked that article yet.
You can search via Purchase->Records->Delivery notes for your delivery note. If there is still a “Booking” button, the delivery note has not been booked yet.
You can search via Purchase->Records->Delivery notes for your delivery note. If there is still a “Booking” button, the delivery note has not been booked yet.
Can i somehow check my limit for digital products? (CQ00233)
Yes. Go to Contentcard->Analysis-> sales per item. You can find your successful transactions here.
On the right hand side behind every transaciton are 3 symbols. The sum symbol gives back the limit for your customer number.
On the right hand side behind every transaciton are 3 symbols. The sum symbol gives back the limit for your customer number.
How can I change the payment terms in an invoice? (CQ00234)
As we have a GOBD conform system, we are not allowed to alter vouchers afterwards or delete them completely.
To change the payment terms we need to cancel the invoice with a credit note. Therefore we need to go to sales->records->invoices and search the invoice we want to change. Now there is in the bottom right corner a button which says “create credit note”. Click on this button. Now just hit next and save.
on the bottom left corner we are able to change this credit note into an invoice. When you are back in the invoice window, click on “1 Voucher head” alter the payment terms hit next and save.For vouchers created in the cash register, follow steps below:
1. Put the same article, if available even with serial number, into the cash desk
2. Click into amount and enter a “-” in front of the amount. confirm twice with the enter button.
3. Choose the WRONG payment term
4. Put the same article into cash register and choose correct payment terms
To change the payment terms we need to cancel the invoice with a credit note. Therefore we need to go to sales->records->invoices and search the invoice we want to change. Now there is in the bottom right corner a button which says “create credit note”. Click on this button. Now just hit next and save.
on the bottom left corner we are able to change this credit note into an invoice. When you are back in the invoice window, click on “1 Voucher head” alter the payment terms hit next and save.For vouchers created in the cash register, follow steps below:
1. Put the same article, if available even with serial number, into the cash desk
2. Click into amount and enter a “-” in front of the amount. confirm twice with the enter button.
3. Choose the WRONG payment term
4. Put the same article into cash register and choose correct payment terms
How can I remove articles from being shown in warehouse stock? (CQ00235)
To get the stock of an article out of the warehouse, go to warehouse->stock->booking. Choose , afterwards:
-Choose the correct warehouse
-Scan article or type in article number
-Set amount to 0
By selecting the amount of zero all former stock entries are overwritten and the article is removed from stockIf you afterwards want to remove the article from being listed in the warehouse at all, go into article catalogue, search for the article go into article details click on Edit and uncheck the checkbox on the right side.
-Choose the correct warehouse
-Scan article or type in article number
-Set amount to 0
By selecting the amount of zero all former stock entries are overwritten and the article is removed from stockIf you afterwards want to remove the article from being listed in the warehouse at all, go into article catalogue, search for the article go into article details click on Edit and uncheck the checkbox on the right side.
What to do when 'Adding a contract is only possible for articles with a valid serial number and a quantity of 1.' appears (TQ00236)
Enter IMEI number. If the number is maintained:
There are two possibilites to add the contract:
1. search the article via master data->articles->search. Click on edit. Look for the Point “IMEI” on the bottom right side of the article data. When adding the contract you can receive an internal error. But this error can be ignored.
2. You add another article “OPTIONEN”. You need to enter any serial number (maybe telephone number). Afterwards you add the contract to this article. Important is to maintain the price of the original article.
There are two possibilites to add the contract:
1. search the article via master data->articles->search. Click on edit. Look for the Point “IMEI” on the bottom right side of the article data. When adding the contract you can receive an internal error. But this error can be ignored.
2. You add another article “OPTIONEN”. You need to enter any serial number (maybe telephone number). Afterwards you add the contract to this article. Important is to maintain the price of the original article.
I don't find the tracking numbers in my incoming invoices (TQ00237)
At the moment the tracking numbers restricted to the original invoices connected to the customer number.
To get this information you need use the login that leads to the customer number and not the epos system (The login without cash register and warehouse. System brodos Distribution)
To get this information you need use the login that leads to the customer number and not the epos system (The login without cash register and warehouse. System brodos Distribution)
Gross profit comparison doesn't load and attachments won't open (TQ00238)
Both menus need a flash player.
It can be downloaded here: https://get.adobe.com/de/flashplayer/
If Flash is already installed, the plugin in the browser could not be active.
It can be downloaded here: https://get.adobe.com/de/flashplayer/
If Flash is already installed, the plugin in the browser could not be active.
Activation Google Chrome:
1. 3 dot menu on the top right corner
2. Settings
3. Search for “Flash”
4. Content Settings
5. Flash
6. Enable the activation of flash for websites (needs to be blue)
7. Ask first turned off (grey)
8. Close tab and reload brodos.net
Activate in Mozilla Firefox:
1. three bars top right corner (open menu)
2. Addons
3. Plugins
4. Search Shockwave Flash and choose always active in the dropdown
5. Close the tab and reload brodos.net
Activate in Microsoft Edge:
1. 3 dot menu on the top right corner
2. Settings
3. Show advanced settings
4. Activate “Use Adobe Flash Player”
5. Open requested site in brodos.net
6. In your browser’s URL, click on the security lock symbol
7. Click “Allow Adobe Flash”
8. Reload page
The descriptions of my articles are deleted after editing them in a voucher (TQ00239)
The descriptions only allow 80 characters per line.
The line is not allowed to start or end with a line break.
The line is not allowed to start or end with a line break.
I want to buy a handy from a private person (CQ00240)
We suggest that you create a new article with 0% tax.
You can do that via the create article button in the cash desk.
Sell this article via cash desk but with amount -1.
The cash register will book the process remove the amount from the cash desk and add this articel automatically into the stock.
You can do that via the create article button in the cash desk.
Sell this article via cash desk but with amount -1.
The cash register will book the process remove the amount from the cash desk and add this articel automatically into the stock.
I can't find a service point or a customer (TQ00241)
The brodos.net full text search only searches after 3 digits. A workaround would be to search for e.g. a street.
If you want to add a service point that begins with less than 3 digits (e.g. SG Intertrade), please write an email to support@brodos.de.
If you want to add a service point that begins with less than 3 digits (e.g. SG Intertrade), please write an email to support@brodos.de.
I want to add a coupon to an invoice (CQ00242)
You need to create an own article, something like “coupon”. You add this article into the invoice you want to create and change the value of the article to a negative value. You can use this trick to add discounts as well.
Do I have a possibility to check what has been orderd via Kiosk? (CQ00243)
Not directly. If you go to purchase->records->incoming invoices, you can look for BMP or Storeship. Those invoices are most likely to be connected with a Kiosk order.
'Cash desk is currently blocked by', what to do? (CQ00245)
Either a colleague is currently balancing the cash register or the page has been left without clicking on save or cancel.
Recommendation for action:
In first case ask your colleague.
In second case wait 15 minutes, afterwards the cash register is closable again.
Recommendation for action:
In first case ask your colleague.
In second case wait 15 minutes, afterwards the cash register is closable again.
The gross profit comparison does not show a specific employee (TQ00257)
Please assign the employee to a branch:
– Click on *Settings* in the upper left corner.
– Click on *Departments / Branches*.
– Click on *Add employee* at the appropriate branch and select the employee.
Now the employee is displayed in the gross profit comparison.
I have changed the name of an employee, but the old name is still displayed at the top left next to Settings (TQ00258)
The name with which the employee was created first is always displayed there and cannot be changed.
The only way to update the name is to create a new employee.
Proceed as follows:
– Click on *Settings* in the upper left corner
– Click on *Own employees*
– Click on the white document for the *new installation*
– Follow the form to create the employee
A document is missing in the cash desk closing / Not all documents are listed in the cash desk closing / The sum of card payments is 0€ (TQ00259)
Only documents that have the same terms of payment as those defined in the POS settings are displayed at the checkout closing time.
To check which payment terms have been defined, proceed as follows:
– Click on *Sales*.
– Click on *Cash register*.
– Click on *Settings*.
– Check the values for the button *Cash* and the button *Card*
For most customers the payment terms “Bar” and “EC Kartenzahlung” ist correct.
A sales voucher does not create an outgoing stock. The article is still on stock (TQ00260)
Articles, that have their origin in the brodos system are most likely to have the flag to be on stock.
From time to time articles are not or are created without the information of being on stock.
If those articles are sold before being booked into the stock, the sale does not create an outgoing stock.
When being booked into the warehouse, the articles are automatically set to be on stock.
To check if an article has the flag to be listed in the warehouse, you need to go into the detail view of the
article in the article catalgoue and check the checkbox “keep in stock”
Afterwards, to correct the stock, you need to go to stock->stock book-> new stock entry and book an
outgoing stock, in the best case referring to the original sales voucher.
From time to time articles are not or are created without the information of being on stock.
If those articles are sold before being booked into the stock, the sale does not create an outgoing stock.
When being booked into the warehouse, the articles are automatically set to be on stock.
To check if an article has the flag to be listed in the warehouse, you need to go into the detail view of the
article in the article catalgoue and check the checkbox “keep in stock”
Afterwards, to correct the stock, you need to go to stock->stock book-> new stock entry and book an
outgoing stock, in the best case referring to the original sales voucher.
Activation for item 1 could not be created: IMEI number is already assigned in another application (TQ00261)
This basically happens, when an invoice has been transformed to a credit note and afterwards again to
an invoice.
This error can be ignored, as this activation is nothing that is relevant for the billing process.
The activation and the payments take place within the according provider portal.
The invoices can still be found via “All activations” or “search serial number”
an invoice.
This error can be ignored, as this activation is nothing that is relevant for the billing process.
The activation and the payments take place within the according provider portal.
The invoices can still be found via “All activations” or “search serial number”
Can I add more EANs to an article? (TQ00262)
To add more product codes to an article, you need to go to Master data-> Products-> Search and look for
the article.
Afterwards you need to click on the small “>>Products” Button.
This leads to the detail view of the article in the article catalogue. By clicking on edit, you enable
the “add product code”. Here you can add one or more EANs.
the article.
Afterwards you need to click on the small “>>Products” Button.
This leads to the detail view of the article in the article catalogue. By clicking on edit, you enable
the “add product code”. Here you can add one or more EANs.
I got an extra invoice after changing the billing intervall. Why? (TQ00263)
When changing the billing intervall settings within an existing intervall (e.g. weekly to biweekly)
the system creates a mid invoice and changes the billing intervall afterwards.
the system creates a mid invoice and changes the billing intervall afterwards.
My private mobile number / mobile phone number appears on receipts. How can I delete it? (TQ00271)
The employees data is shown on the receipt.
– Click on “Settings” in the upper left corner
– Click on “Own employees”.
– Search for the appropriate employee
– Click on “Edit”. (Paper with the pen symbol)
– Delete the mobile phone number
– Click on “Save”. (disk symbol)
The mobile number is no longer displayed on receipts.
Where can I find the button for creating a new invoice / to write an invoice? (TQ00272)
– Click on Sales -> Records -> Invoices
– The button for creating a new invoice (represented by a white sheet) is located directly next to the “Report”-button above the result list.
– The button for creating a new invoice (represented by a white sheet) is located directly next to the “Report”-button above the result list.
An article shows 'excl. 19.00' / The total sum is not calculated correctly / An article is without VAT on the position (TQ00273)
This behavior occurs if an article you created yourself has not assigned a price in any price list.
To set a price, proceed as follows:
– Click on Master data -> Article -> Search
– Search for your article
– Click on Edit
– Enter a price in the desired price list
– Click on Save
Hint:
“0.00” is also a valid price.
If you are not sure in which price list the price must be entered, simply enter a price in all lists.
Translated with www.DeepL.com/Translator
My issue ist not listed - I cannot find any matching issue (TQ00191)
If your issue is not included in the list above, please additionaly check if your incident is maybe described in one of the following categories.
Please choose your product:
System Status
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net
technical queries
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net
Error Codes
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net
manuals
manuals
If you cannot find your issue in the categories above, please send us a message
Error codes
If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.
Hint !
Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.
| Error code | Error description | Error handling |
|---|---|---|
| 00 | transaction was successfull |  |
| 0001 | permission denied or transaction rejected by supplier | |
| 0012 | error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed) | |
| 0020 | error during processing | |
| 0024 | insufficent permissions for this action | |
| 0026 | user not known | |
| 0035 | product configuration not found (Product not found – searched by ean13 & cspid) |
|
| 80 | supplier not available currently or does not respond in time | |
| 81 | transaction rejected by supplier (e.g. invalid mobile number) | |
| 82 | sim-card is locked for further topups | |
| 83 | the upper limit for topups is reached for this sim-card | |
| 88 | supplier not available currently or does not respond in time | |
| 91 | supplier not available currently or does not respond in time | |
| 97 | error during processing of transaction or transaction rejected by supplier (MAC error) | |
| 4202 | product not found or not configured | |
| 4203 | product type is not supported | |
| 4205 | product-EAN does not match the product-currency | |
| 4206 | mobile number is missing in request | |
| 4207 | user not known | |
| 4208 | user is locked for this service | |
| 4210 | customer number (debitor) is locked | |
| 4211 | error during processing | |
| 4213 | limit of user not sufficent | |
| 4214 | limit of customer number / shop not sufficent (debitor limit) | |
| 4216 | limit of customer number / shop not sufficent (system limit) | |
| 4217 | limit of customer number / shop not sufficent (system limit) | |
| 4220 | no permission to obtain this product | |
| 4221 | product temporarily not available | |
| 4222 | error during processing | |
| 4225 | supplier not available currently or does not respond in time | |
| 4227 | product temporarily not available | |
| 4229 | terminal ID already in use | |
| 4247 | error during processing | |
| 4248 | cancellation for this product not supported | |
| 4252 | reservation-time of the transaction has expired | |
| 4254 | transaction status invalid for performed action (combination invalid) | |
| 4260 | error during processing | |
| 4263 | product is locked | |
| 4265 | cardnumber (serialnumber) is wrong | |
| 4266 | parameter is missing or value is malformed | |
| 4267 | ContentCard code is wrong | |
| 4269 | ContentCard code has been used already (already consumed) | |
| 4270 | ContentCard code has been used already (already consumed) | |
| 4271 | ContentCard code / POSA card is not active yet (inactive) | |
| 4273 | product not found or not configured | |
| 4274 | supplier not available currently or does not respond in time | |
| 4275 | POSA card is (already) activated | |
| 4288 | ContentCard code has been cancelled (inactive and locked) | |
| 4292 | invalid combination > product-EAN does not match the cardnumber | |
| 4294 | insufficent permissions for this action | |
| 4295 | supplier not available currently or does not respond in time | |
| 4299 | cardnumber (serialnumber) is wrong | |
| 4500 | error during processing | |
| 4504 | PC not activated / registered to obtain digital products | |
| 4505 | PC not activated / registered to obtain digital products (PC is locked | |
| 13005 | transaction rejected by supplier (e.g. invalid mobile number) | |
| 13007 | supplier not available currently or does not respond in time | |
| 13011 | supplier not available currently or does not respond in time | |
| 13101 | error during processing | |
| 13108 | error during processing | |
| 13116 | error during processing | |
| 14001 | error during processing of transaction, transaction rejected by supplier | |
| 14003 | error during processing of transaction, transaction rejected by supplier | |
| 14004 | error during processing of transaction, transaction rejected by supplier | |
| 14006 | error during processing of transaction, transaction rejected by supplier | |
| 14007 | error during processing of transaction, transaction rejected by supplier | |
| 14008 | error during processing of transaction, transaction rejected by supplier | |
| 14010 | error during processing of transaction, transaction rejected by supplier | |
| 14011 | error during processing of transaction, transaction rejected by supplier | |
| 14051 | error during processing of transaction, transaction rejected by supplier | |
| 14052 | error during processing of transaction, transaction rejected by supplier | |
| 14053 | error during processing of transaction, transaction rejected by supplier | |
| 14086 | error during processing of transaction, transaction rejected by supplier | |
| 14104 | error during processing of transaction or transaction rejected by supplier | |
| 14109 | error during processing of transaction or transaction rejected by supplier | |
| 15052 | error during processing of transaction or transaction rejected by supplier | |
| 15094 | error during processing of transaction or transaction rejected by supplier | |
| 15097 | error during processing of transaction or transaction rejected by supplier | |
| 42181 | error during processing | |
| 42182 | error during processing | |
| 42183 | error during processing | |
| 42184 | error during processing | |
| 42185 | error during processing | |
| 42531 | error during cancellation request – data does not match | |
| 42532 | error during cancellation request – data does not match | |
| 42541 | error during cancellation request – max. cancellation time exceeded | |
| 42751 | POSA card is (already) activated | |
| 0002 | error during processing | |
| 0036 | Authentication service timed out | |
| 503 | Service unavailable | |
| 504 | Gateway TimeOut | |
| W-0001 | You are not logged in to the news section | |
| TQ00191 | My issue ist not listed – I cannot find any matching issue | |
