Find my error:
Hint ! Press CTRL + F on your keyboard to open the browser's search functionality to quickly navigate to any problem.
| Error code | Error description | Error handling |
|---|---|---|
| TQ00100 | app download is not working (‘downloading’)app download is not working (‘downloading’) |  |
| TQ00102 | How can I verify if a PIN got used / redeemed already? | |
| TQ00106 | The prepaid money has not been credited to my account | |
| TQ00108 | Article pictures do not get loaded | |
| TQ00108 | Article pictures do not get loaded | |
| TQ00139 | No connection in playstore | |
| TQ00140 | In menu ‘update data now’ everything shows N/A | |
| TQ00142 | Downloading and intallation of new updates are cancelled / interrupted and do not complete | |
| TQ00143 | When opening playstore it shows the error message ‘an error occured’ | |
| TQ00193 | My device is not connecting to the internet | |
| CQ00213 | I want so send my Kiosk back. Should I use the original packaging? | |
| TQ00221 | Login connection failed | |
| TQ00223 | Manuel configured time and/or date are incorrect after restarting Kiosk | |
| TQ00227 | Articles are missing in the mini kiosk | |
| TQ00268 | How do I find the MAC address of my Android device? | |
| TQ00269 | How do I perform a factory reset on my Android device? | |
| TQ00270 | How do I install the ePIN Seller App (Android & iOS) | |
| TQ00191 | My issue ist not listed - I cannot find any matching issue | |
Error codes
If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.
Hint ! Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.
| Error code | Error description | Error handling |
|---|---|---|
| 0001 | permission denied or transaction rejected by supplier | |
| 0012 | error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed) | |
| 0020 | error during processing | |
| 0024 | insufficent permissions for this action | |
| 0026 | user not known | |
| 0035 | product configuration not found (Product not found - searched by ean13 & cspid) |
|
| 80 | supplier not available currently or does not respond in time | |
| 81 | transaction rejected by supplier (e.g. invalid mobile number) | |
| 82 | sim-card is locked for further topups | |
| 83 | the upper limit for topups is reached for this sim-card | |
| 88 | supplier not available currently or does not respond in time | |
| 91 | supplier not available currently or does not respond in time | |
| 97 | error during processing of transaction or transaction rejected by supplier (MAC error) | |
| 4202 | product not found or not configured | |
| 4203 | product type is not supported | |
| 4205 | product-EAN does not match the product-currency | |
| 4206 | mobile number is missing in request | |
| 4207 | user not known | |
| 4208 | user is locked for this service | |
| 4210 | customer number (debitor) is locked | |
| 4211 | error during processing | |
| 4213 | limit of user not sufficent | |
| 4214 | limit of customer number / shop not sufficent (debitor limit) | |
| 4216 | limit of customer number / shop not sufficent (system limit) | |
| 4217 | limit of customer number / shop not sufficent (system limit) | |
| 4220 | no permission to obtain this product | |
| 4221 | product temporarily not available | |
| 4222 | error during processing | |
| 4225 | supplier not available currently or does not respond in time | |
| 4227 | product temporarily not available | |
| 4229 | terminal ID already in use | |
| 4247 | error during processing | |
| 4248 | cancellation for this product not supported | |
| 4252 | reservation-time of the transaction has expired | |
| 4254 | transaction status invalid for performed action (combination invalid) | |
| 4260 | error during processing | |
| 4263 | product is locked | |
| 4265 | cardnumber (serialnumber) is wrong | |
| 4266 | parameter is missing or value is malformed | |
| 4267 | ContentCard code is wrong | |
| 4269 | ContentCard code has been used already (already consumed) | |
| 4270 | ContentCard code has been used already (already consumed) | |
| 4271 | ContentCard code / POSA card is not active yet (inactive) | |
| 4273 | product not found or not configured | |
| 4274 | supplier not available currently or does not respond in time | |
| 4275 | POSA card is (already) activated | |
| 4288 | ContentCard code has been cancelled (inactive and locked) | |
| 4292 | invalid combination > product-EAN does not match the cardnumber | |
| 4294 | insufficent permissions for this action | |
| 4295 | supplier not available currently or does not respond in time | |
| 4299 | cardnumber (serialnumber) is wrong | |
| 4500 | error during processing | |
| 4504 | PC not activated / registered to obtain digital products | |
| 4505 | PC not activated / registered to obtain digital products (PC is locked | |
| 13005 | transaction rejected by supplier (e.g. invalid mobile number) | |
| 13007 | supplier not available currently or does not respond in time | |
| 13011 | supplier not available currently or does not respond in time | |
| 13101 | error during processing | |
| 13108 | error during processing | |
| 13116 | error during processing | |
| 14001 | error during processing of transaction, transaction rejected by supplier | |
| 14003 | error during processing of transaction, transaction rejected by supplier | |
| 14004 | error during processing of transaction, transaction rejected by supplier | |
| 14006 | error during processing of transaction, transaction rejected by supplier | |
| 14007 | error during processing of transaction, transaction rejected by supplier | |
| 14008 | error during processing of transaction, transaction rejected by supplier | |
| 14010 | error during processing of transaction, transaction rejected by supplier | |
| 14011 | error during processing of transaction, transaction rejected by supplier | |
| 14051 | error during processing of transaction, transaction rejected by supplier | |
| 14052 | error during processing of transaction, transaction rejected by supplier | |
| 14053 | error during processing of transaction, transaction rejected by supplier | |
| 14086 | error during processing of transaction, transaction rejected by supplier | |
| 14104 | error during processing of transaction or transaction rejected by supplier | |
| 14109 | error during processing of transaction or transaction rejected by supplier | |
| 15052 | error during processing of transaction or transaction rejected by supplier | |
| 15094 | error during processing of transaction or transaction rejected by supplier | |
| 15097 | error during processing of transaction or transaction rejected by supplier | |
| 42181 | error during processing | |
| 42182 | error during processing | |
| 42183 | error during processing | |
| 42184 | error during processing | |
| 42185 | error during processing | |
| 42531 | error during cancellation request - data does not match | |
| 42532 | error during cancellation request - data does not match | |
| 42541 | error during cancellation request - max. cancellation time exceeded | |
| 42751 | POSA card is (already) activated | |
| 0002 | error during processing | |
| 0036 | Authentication service timed out | |
| 500 | Invalid mapping | |
| 6001 | Error while validating aapid | |
| 6006 | AppId is not valid | |
| 4285 | Data does not match | |
| K1000 | Unknown Error | |
| K1001 | Error while fetching data | |
| K1002 | Server connection problem | |
| K1003 | Network problem | |
| K1007 | No database available | |
| K1008 | Error while fetching expansion file | |
| K1011 | No compatible database available | |
| K1012 | Login details are incorrect | |
| TQ00191 | My issue ist not listed - I cannot find any matching issue | |