Please ensure that you download the app using the Playstore. Please do not download the app using the webbrowser.

To verify if a PIN got used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/

If your prepaid money has not been credited to your account, or to check if a PIN has been used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN or to check wether the money has been credited.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/

To either figure out if a sales transction got cancelled or to find the cancellation transaction you need the transaction number of the sales transaction (or alternatively the serialnumber).
Normally you can find this information on the bon receipt or in brodos.net sales analysis.To search fort he transaction please open the website
https://www.brodos.net,
login with your userdate and navigate to menue
CONTENTCARD > ANALYSIS > SALES PER ITEMIn the search mask enter the transaction number in field „REFERENCE NUMBER“
Please ensure to choose a proper time period for tracking (date from to).

Please check if your device can connect to the Internet properly.

If you face this error, please have a restart of your modem / router.
Please also check if your device is able to connect to the internet properly (see question TQ00193 “My device is not connecting to the internet”)

Please click once more on “Update now”

Please remove your googlemail account via the android settings of your Kiosk / tablet.
Afterwards please add it again.
Please uninstall the Kiosk app and install it again afterwards.

Please navigate to your android SETTINGS > APPS and choose GOOGLE PLAY STORE.
Please click on CLEAR DATA
Afterwards start Play Store again

Please check if your device can connect to the Internet properly.

WIFI

If your device is connected via WIFI follow those steps to check if it is connected to the Internet:

1. Close the app on the device
2. Open a web-browser
3. Enter www.wikipedia.org in the web-browser
4. Check if the site is loading

If you receive an error or the page is not loading continue with the following steps:

1. Open the SETTINGS on your device
2. Navigate to Wireless & Networks > Wi-Fi
3. Check if your Wi-Fi is ON ist
   • If your Wi-Fi is ON already, turn it OFF for a few seconds and then turn it ON again
   • If your Wi-Fi is OFF then turn it ON
4. Check also on the right side if you are connected to the correct WIFI access point > if not, choose the correct SSID of your Wi-Fi and connect to it
5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet

In case you cannot find your Wi-Fi SSID in the list please ensure that:

1. your Wi-Fi -Modem or -Router is up and running. Consider to restart it.
2. that the signal strength of your Wi-Fi-Modem or -Router is sufficent. Try to place your device closer to the Wi-Fi-Modem or -Router to see if your Wi-Fi SSID is available then.

If you checked all the settings above but you are still not connected to the Internet, try to re-initialize the Wi-Fi USB dongle:

1. Unplug the Wi-Fi dongle which is connected on the back of your device on a USB port
2. Consider to restart your device before plugging in the dongle again (see Power and Reboot)
3. After the reboot plug in the Wi-Fi dongle again and check your Internet Connectivity again

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

• 80
• 443
• 8443

 

Ethernet

If your device is connected via Ethernet follow those steps to check if it is connected to the Internet:

1. Close the app on the device
2. Open a web-browser
3. Enter www.wikipedia.org in the web-browser
4. Check if the site is loading

If you receive an error or the page is not loading continue with the following steps:

1. Open the SETTINGS on your device
2. Navigate to Wireless & Networks > More…
3. On the right side choose ETHERNET
4. Ensure that the check-box is checked for Use Ethernet
   • If the box is checked already, un-check it for a few seconds and then check it again
   • If the box is not checked yet, check it
5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet

If you checked all the settings above but you are still not connected to the Internet, ensure that your Ethernet cable is properly connected to as well the device as your modem/router:

1. Unplug the ethernet cable from the device
2. Unplug the ethernet cable from the modem/router
3. Plug in the ethernet cable again to the device and the modem/router
4. Consider also to disconnect the modem/router from the power supply for a few seconds and restart it

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

• 80
• 443
• 8443

If you still cannot login to the Kiosk although you have your Kiosk connected properly with the Internet, please send us a message.

Please send the Kiosk back in it’s original packaging if possible.

Our authentication service is currently unable to process your request. Please try again in a few minutes.

This happens if device is shut down by removing power connection
rather than switching it off by hitting Power button on backside of device.We recommend to always apply automatic fetch of time/date and timezone.To solve that matter you have to setup settings again.

You can perform a manual product update. If the product is still missing. Please contact your account manager

get MAC of Kiosk (while app IS running): 3-dot-menue >> Update data now

get MAC of Kiosk (while app IS NOT running): android settings >> about device >> status

0) Exit the app
1) Go to the Android settings
2) Go to ‘Backup & Reset’
3) Now select ‘Factory data reset’.
4) Check ‘delete SD card’
5) Confirm with ‘Reset device’.

The device will start automatically after resetting.
Then set up your device again. Usually that means:
1) Set up network connection (wifi or ethernet)
2) Create a Google Account
3) Install App

Search both the Google Play Store (Android) and the Apple App Store (iOS) for “epin seller”.

for Android: Download from Google Play Store
for Android: Download from alternate source

for iOS: Download from Apple App Store

If your issue is not included in the list above, please additionaly check if your incident is maybe described in one of the following categories.

Please choose your product:

System Status
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

technical queries
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

Error Codes
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

manuals
manuals

If you cannot find your issue in the categories above, please send us a message