productsupport Mini Kiosk

Mini Kiosk Product support

System status:

All systems operating normally

Find my error:

Hint ! Press CTRL + F on your keyboard to open the browser's search functionality to quickly navigate to any problem.

Error code Error description Error handling
TQ00100 app download is not working (‘downloading’)app download is not working (‘downloading’) code-0001
TQ00102 How can I verify if a PIN got used / redeemed already? code-0001
TQ00106 The prepaid money has not been credited to my account code-0001
TQ00108 Article pictures do not get loaded code-0001
TQ00108 Article pictures do not get loaded code-0001
TQ00139 No connection in playstore code-0001
TQ00140 In menu ‘update data now’ everything shows N/A code-0001
TQ00142 Downloading and intallation of new updates are cancelled / interrupted and do not complete code-0001
TQ00143 When opening playstore it shows the error message ‘an error occured’ code-0001
TQ00193 My device is not connecting to the internet code-0001
CQ00213 I want so send my Kiosk back. Should I use the original packaging? code-0001
TQ00221 Login connection failed code-0001
TQ00223 Manuel configured time and/or date are incorrect after restarting Kiosk code-0001
TQ00227 Articles are missing in the mini kiosk code-0001
TQ00268 How do I find the MAC address of my Android device? code-0001
TQ00269 How do I perform a factory reset on my Android device? code-0001
TQ00270 How do I install the ePIN Seller App (Android & iOS) code-0001
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191

Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.

Hint ! Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.

Error code Error description Error handling
0001 permission denied or transaction rejected by supplier code-0001
0012 error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed) code-0012
0020 error during processing code-0020
0024 insufficent permissions for this action code-0024
0026 user not known code-0026
0035 product configuration not found
(Product not found - searched by ean13 & cspid)
code-0035
80 supplier not available currently or does not respond in time code-80
81 transaction rejected by supplier (e.g. invalid mobile number) code-81
82 sim-card is locked for further topups code-82
83 the upper limit for topups is reached for this sim-card code-83
88 supplier not available currently or does not respond in time code-88
91 supplier not available currently or does not respond in time code-91
97 error during processing of transaction or transaction rejected by supplier (MAC error) code-97
4202 product not found or not configured code-4202
4203 product type is not supported code-4203
4205 product-EAN does not match the product-currency code-4205
4206 mobile number is missing in request code-4206
4207 user not known code-4207
4208 user is locked for this service code-4208
4210 customer number (debitor) is locked code-4210
4211 error during processing code-4211
4213 limit of user not sufficent code-4213
4214 limit of customer number / shop not sufficent (debitor limit) code-4214
4216 limit of customer number / shop not sufficent (system limit) code-4216
4217 limit of customer number / shop not sufficent (system limit) code-4217
4220 no permission to obtain this product code-4220
4221 product temporarily not available code-4221
4222 error during processing code-4222
4225 supplier not available currently or does not respond in time code-4225
4227 product temporarily not available code-4227
4229 terminal ID already in use code-4229
4247 error during processing code-4247
4248 cancellation for this product not supported code-4248
4252 reservation-time of the transaction has expired code-4252
4254 transaction status invalid for performed action (combination invalid) code-4254
4260 error during processing code-4260
4263 product is locked code-4263
4265 cardnumber (serialnumber) is wrong code-4265
4266 parameter is missing or value is malformed code-4266
4267 ContentCard code is wrong code-4267
4269 ContentCard code has been used already (already consumed) code-4269
4270 ContentCard code has been used already (already consumed) code-4270
4271 ContentCard code / POSA card is not active yet (inactive) code-4271
4273 product not found or not configured code-4273
4274 supplier not available currently or does not respond in time code-4274
4275 POSA card is (already) activated code-4275
4288 ContentCard code has been cancelled (inactive and locked) code-4288
4292 invalid combination > product-EAN does not match the cardnumber code-4292
4294 insufficent permissions for this action code-4294
4295 supplier not available currently or does not respond in time code-4295
4299 cardnumber (serialnumber) is wrong code-4299
4500 error during processing code-4500
4504 PC not activated / registered to obtain digital products code-4504
4505 PC not activated / registered to obtain digital products (PC is locked code-4505
13005 transaction rejected by supplier (e.g. invalid mobile number) code-13005
13007 supplier not available currently or does not respond in time code-13007
13011 supplier not available currently or does not respond in time code-13011
13101 error during processing code-13101
13108 error during processing code-13108
13116 error during processing code-13116
14001 error during processing of transaction, transaction rejected by supplier code-14001
14003 error during processing of transaction, transaction rejected by supplier code-14003
14004 error during processing of transaction, transaction rejected by supplier code-14004
14006 error during processing of transaction, transaction rejected by supplier code-14006
14007 error during processing of transaction, transaction rejected by supplier code-14007
14008 error during processing of transaction, transaction rejected by supplier code-14008
14010 error during processing of transaction, transaction rejected by supplier code-14010
14011 error during processing of transaction, transaction rejected by supplier code-14011
14051 error during processing of transaction, transaction rejected by supplier code-14051
14052 error during processing of transaction, transaction rejected by supplier code-14052
14053 error during processing of transaction, transaction rejected by supplier code-14053
14086 error during processing of transaction, transaction rejected by supplier code-14086
14104 error during processing of transaction or transaction rejected by supplier code-14104
14109 error during processing of transaction or transaction rejected by supplier code-14109
15052 error during processing of transaction or transaction rejected by supplier code-15052
15094 error during processing of transaction or transaction rejected by supplier code-15094
15097 error during processing of transaction or transaction rejected by supplier code-15097
42181 error during processing code-42181
42182 error during processing code-42182
42183 error during processing code-42183
42184 error during processing code-42184
42185 error during processing code-42185
42531 error during cancellation request - data does not match code-42531
42532 error during cancellation request - data does not match code-42532
42541 error during cancellation request - max. cancellation time exceeded code-42541
42751 POSA card is (already) activated code-42751
0002 error during processing code-0002
0036 Authentication service timed out code-0036
500 Invalid mapping code-500
6001 Error while validating aapid code-6001
6006 AppId is not valid code-6006
4285 Data does not match code-4285
K1000 Unknown Error code-K1000
K1001 Error while fetching data code-K1001
K1002 Server connection problem code-K1002
K1003 Network problem code-K1003
K1007 No database available code-K1007
K1008 Error while fetching expansion file code-K1008
K1011 No compatible database available code-K1011
K1012 Login details are incorrect code-K1012
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191
en