productsupport my-store-tv

my-store.TV product support

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Error code Error description Error handling
CQ00166 What is the cost of my-Store.TV App? code-500
CQ00167 With which hardware you can use the my-Store.TV App? code-500
CQ00168 Which channels are available? code-500
CQ00169 How can I play the contents? code-500
CQ00170 What exactly is played in the respective channels? code-500
CQ00171 How often are the contents of the channels updated? code-500
CQ00172 How can I change the channel? code-500
CQ00173 How does the update process work? code-500
CQ00174 Do I have to be online all the time? code-500
CQ00175 Does the bandwidth of my Internet play a role? code-500
TQ00246 The displayed channel is outdated code-500
TQ00247 The date is set to 31.12.1970 and cannot be updated code-500
TQ00248 The Google Account cannot be synchronised code-500
TQ00249 The monitor works normally but shows a green image after some time (the channel continues to run) code-500
TQ00250 The monitor works normally but stops after some time and shows a white image (the channel stops) code-500
TQ00251 The monitor only shows the my-Store.TV start screen code-500
TQ00252 The monitor only shows the Google splash screen (4 coloured circles) code-500
TQ00253 The monitor does not show any image at all (black remains) code-500
TQ00254 The monitor doesn't show any picture (black) variant: 2 monitors are connected via a Splitter (often mounted in the furniture meter) code-500
TQ00255 How to check/read out the MAC address? code-500
TQ00425 How can I check my Internet connection? code-500
TQ00452 There are black pauses / a black picture between the transition of the advertisements code-500
TQ00472 How can I reset my device? code-500
TQ00191 My issue is not listed - I cannot find any matching issue code-500