productsupport Onlineshop Maker

Onlineshop product support

System status:

All systems operating normally

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Hint ! Press CTRL+ F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.

You can log in on your site by adding "/user" at the end of the URL of your site
e.g.: www.[NAME].storeship.com/user

If you are using an own URL / domain please build it like this:
www.[OWN-DOMAIN].de/user

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Please open your website by adding "/user" at the end of the URL.
e.g.: www.[NAME].storeship.com/user

Click on the top on "request new password".
You will be asked to enter your username or your E-Mail address.
After that you will receive an E-Mail to your mailbox to set a new password.

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Please open your website by adding "/user" at the end of the URL.
e.g.: www.[NAME].storeship.com/user

Click on the top on "request new password".
You will be asked to enter your username or your E-Mail address.
Please enter your E-Mail address.
After that you will receive an E-Mail to your mailbox to set a new password. In this E-Mail you will also see your username.

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First log in to your website.
Click on "My accoung" and then on "edit".
A new page open where you can set a new password.

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First log in to your website.
Click on "My accoung" and then on "edit".
A new page open where you can change your E-Mail address.

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Log in and click on "Header Information". You can then change your address and business hours.

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Log in and click on "Header Information". Afterwards you can change the logo in the header at the top left under "Logo Shop" and change the image in the middle under "Team- or Shop-Picture". The files must be smaller than 2 MB and have between 160×160 and 3000×3000 pixels. Permissible file extensions: png gif jpg jpeg.

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Log in and click on "Header Information". Afterwards you can change your address and further information for the imprint in the lower part of the form.

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Log in and click on "Add a menu item". The title assigned under "Page name" appears after saving in the menu bar. In the field under "Body" you can enter and format the contents of the page. Under Images you can upload your pictures and insert them into your page with "Insert". Click on "Save" to create the page.

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Unfortunately, this is not yet possible.

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Log in and click on the point you want to edit. Click on the "Edit" button. Now you can edit the content of the menu item under Body or delete the page. Click on "Save" to save the changes.

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Log in and click on the point you want to edit. Click on the "Edit" button. You can then change the name of the menu item under Page Name. Click on "Save" to save the changes.

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Log in and click on "Edit Theme" at the top of the menu bar. There you can change the color of the menu bar as well as the link color.

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Log in and open the page where you want to include your Facebook newsfeed. Open parallel to the page https://developers.facebook.com/docs/plugins/page-plugin. There you can configure your Facebook feed and get the source code by clicking on "Get code". Copy the code and paste it into your page in the source code view.
You will find detailed instructions in our workbook.

Translated with www.DeepL.com/Translator

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Log in and open the page where you want to embed the Google Map. Open parallel to the page https://maps.google.de and search for your business or business address. Click on the three lines next to the search box and select "Split or Embed Map". In the pop-up click on the tab "Embed card". There you can configure your map and copy the source code. Then insert this code snippet on your page in the source code view.
You will find detailed instructions in our workbook.

Translated with www.DeepL.com/Translator

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Yes, you can use your own URL. If you already have a URL, check with your provider where you can set up redirection to your URL. Our team will gladly set up your own URL for you. Our online shop team will be happy to advise you!

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the URL needs to be www.myextramusterstadt.storeship.com instead of https://myextramusterstadt.storeship.com

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If your issue is not included in the list above, please additionaly check if your incident is maybe described in one of the following categories.

Please choose your product:

System Status
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

technical queries
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

Error Codes
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

manuals
manuals

If you cannot find your issue in the categories above, please send us a message

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FAQs:

You can log in directly on your page by placing /user behind the URL, e.g. www.[NAME].storeship.com/user

If you use your own URL, this is the URL you must use, e.g. www.www.[OWN-DOMAIN].com/user

Go to the registration page as normal. Enter »/user« behind the URL of your online shop, e,g. www.NAME.storeship.com/user. Now click at the top on »Request new password«. You should enter your user name or your email address. You are then sent a link by email to reset the password.

Go to the registration page as normal. Enter »/user« behind the URL of your online shop, e,g. www.NAME.storeship.com/user. Now click at the top on »Request new password«. You can then enter your email address to which an email will be sent giving your username and a link to reset the password.

Log in and click on »edit«. If you are already logged in then click on »My Account« and then on »edit«.. You can now enter a new password on the page which opens.

Log in and click on »edit«. If you are already logged in, click on »My Account« and then on »Edit«. You can then change your email address on the page which opens.

Log in and click on »Header information«. You can then change your address and your business hours.

Log in and click on »Header information«. You can then change the logo in the header at »Logo Shop« at the top left and the picture in the middle at »Team or Shop Picture«. The files must be smaller than 2 MB and have between 160x160 und 3000x3000 pixels. Allowed file endings: png gif jpg jpeg.

Log in and click on »Add a point to the menu«. The title allocated under »page name« appears after being saved in the menu bar. The contents of the page can be entered and formatted in the box under »Body«. Under Images you can upload your pictures and then add them to your page using the »Insert« command. Click on »save« to set up the page.

This is unfortunately not possible at the moment.

Log in and click on the point that you would like to edit. Click there on the button »edit«. Now you can edit the content of the menu point under Body like normal or delete the page. Click on »Save« to save changes.

Log in and click on the point that you would like to edit. Click there on the button »edit«. You can then change the name of the menu point under Name of Page. Click on »Save« to save changes.

Log in and click on the top of the menu bar under »Edit theme«. There you can change both the color of the menu bar and the color of the link.

Log in and open the page in which you would like to incorporate your Facebook newsfeed. Open in parallel the pagehttps://developers.facebook.com/docs/plugins/page-plugin. There you can configure your Facebook feed and have the source code issued by clicking on »Get code« Copy the code and insert this into your page in the source code view.

Detailed instructions can be found in our workbook.

Log in and open the page in which you want to incorporate the Google map. Open in parallel the page https://maps.google.de and look for your business or your business address. Click on the three lines next to the search box and select »share or embed map« In the pop-up window click then on the heading »embed map«. There you can configure your map and copy the source code. Afterwards you should paste this code snippet into the source code view on your page.

Detailed instructions can be found in our workbook.

Yes, you can use your own URL. If you already have a URL, ask your provider where you can arrange for the transfer to your URL. Our team is also happy to set up an own URL for you. Our online shop team is happy to advise you!

Yes, this is possible in connection with the brodos. net ERP system. There you can maintain your own prices in the LP price list. These are synchronized once a day in your online shop

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