product support ePIN Seller App-eng

ePIN Seller product support

System status:

Malfunction #1


Malfunction

Affected products:
All products

Description:
- All system experiencing outages right now.

0 comments

Find my error:

Hint ! Press CTRL + F on your keyboard to open the browser's search functionality to quickly navigate to any problem.

Please check if your device can connect to the Internet properly.

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If you face this error, please have a restart of your modem / router.
Please also check if your device is able to connect to the internet properly (see question TQ00193 "My device is not connecting to the internet")

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Our authentication service is currently unable to process your request. Please try again in a few minutes.

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get MAC of Kiosk (while app IS running): 3-dot-menue >> Update data now
get MAC of Kiosk (while app IS NOT running): android settings >> about device >> status

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0) Exit the app
1) Go to the Android settings
2) Go to 'Backup & Reset'
3) Now select 'Factory data reset'.
4) Check 'delete SD card'
5) Confirm with 'Reset device'.

The device will start automatically after resetting.
Then set up your device again. Usually that means:
1) Set up network connection (wifi or ethernet)
2) Create a Google Account
3) Install App

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Search both the Google Play Store (Android) and the Apple App Store (iOS) for "epin seller".

for Android: Download from Google Play Store
for Android: Download from alternate source

for iOS: Download from Apple App Store

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If your issue is not included in the list above, please additionaly check if your incident is maybe described in one of the following categories.

Please choose your product:

System Status
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

technical queries
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

Error Codes
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

manuals
manuals

If you cannot find your issue in the categories above, please send us a message

report incident

Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.

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Error code Error description Error handling
0001 Zugang verweigert (permission denied) oder Ablehnung der Transaktion durch den Lieferanten code-0001
0012 Fehler bei der Transaktionsverarbeitung, Ablehnung der Transkation durch den Lieferanten (fehlender Parameter oder falsches Format) code-0012
0020 Fehler bei der Transaktionsverarbeitung code-0020
6001 Error while validating aapid code-6001
6006 AppId is not valid code-6006
K1000 Unknown Error code-K1000
K1001 Error while fetching data code-K1001
K1002 Server connection problem code-K1002
K1003 Network problem code-K1003
K1007 No database available code-K1007
K1008 Error while fetching expansion file code-K1008
K1011 No compatible database available code-K1011
K1012 Login details are incorrect code-K1012
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191
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