My device is not connecting to the internet (TQ00193)

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Please check if your device can connect to the Internet properly.

WIFI

If your device is connected via WIFI follow the below steps to check if it is connected to the Internet:

  1. Close the app on the device.
  2. Open a web-browser.
  3. Enter www.wikipedia.org in the web-browser.
  4. Check if the site is loading.

If you receive an error or the page is not loading continue with the following steps:

  1. Open the SETTINGS on your device.
  2. Navigate to Wireless & Networks > Wi-Fi.
  3. Check if your Wi-Fi is ON.
    > If your Wi-Fi is ON already, turn it OFF for a few seconds and then turn it ON again.
    > If your Wi-Fi is OFF then turn it ON.
  4. Check also on the right side if you are connected to the correct WIFI access point > if not, choose the correct SSID of your Wi-Fi and connect to it.
  5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet.

In case you cannot find your Wi-Fi SSID in the list please ensure that:

  1. Your Wi-Fi -Modem or -Router is up and running. Consider to restart it.
  2. That the signal strength of your Wi-Fi-Modem or -Router is sufficient. Try to place your device closer to the Wi-Fi-Modem or -Router to see if your Wi-Fi SSID is available then.

If you checked all the settings above but you are still not connected to the Internet, try to re-initialize the Wi-Fi USB dongle:

  1. Unplug the Wi-Fi dongle which is connected on the back of your device on a USB port.
  2. Consider to restart your device before plugging in the dongle again (see Power and Reboot).
  3. After the reboot plug in the Wi-Fi dongle again and check your Internet Connectivity again.

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

  • 80
  • 443
  • 8443

Ethernet

If your device is connected via Ethernet follow those steps to check if it is connected to the Internet:

  1. Close the app on the device.
  2. Open a web-browser.
  3. Enter www.wikipedia.org in the web-browser.
  4. Check if the site is loading.

If you receive an error or the page is not loading continue with the following steps:

  1. Open the SETTINGS on your device.
  2. Navigate to Wireless & Networks > More...
  3. On the right side choose ETHERNET.
  4. Ensure that the check-box is checked for Use Ethernet
    > If the box is checked already, un-check it for a few seconds and then check it again.
    > If the box is not checked yet, check it.
  5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet.

If you checked all the settings above but you are still not connected to the Internet, ensure that your Ethernet cable is properly connected to as well the device as your modem/router:

  1. Unplug the Ethernet cable from the device.
  2. Unplug the Ethernet cable from the modem/router.
  3. Plug in the Ethernet cable again to the device and the modem/router.
  4. Consider also to disconnect the modem/router from the power supply for a few seconds and restart it.

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

  • 80
  • 443
  • 8443

If you still cannot login to the Kiosk although you have your Kiosk connected properly with the Internet, please contact to brodos.net support:

Timings: Monday to Friday (9:00 AM to 6:00 PM)
Number: +49 9133 7770 800
Email: support@brodos.net

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