The displayed channel is outdated (TQ00246)

Recommended action

Please check if the stick is connected to the WiFi. There are two methods how you can do this:

Check WiFi connection

1. Connect the mouse to the my-Store.TV stick.
2. Right-click to exit the my-Store.TV App.
3. Select the menu item Settings.
4. Click on the menu item "WiFi":
a. Is there a WiFi connection?
b. Is the time and date correct? If the wrong date is displayed and cannot be updated, the stick is defective. Please contact your sales representative for an exchange.
5. Then open the browser app on the device and try to open a page. For example www.spiegel.de
6. If no connection is possible, restart your device and try again.

Check your Google mail Account

1. Connect the mouse to the my-Store.TV stick.
2. Right-click to exit the my-Store.TV App.
3. Select the menu item Settings.
4. Select Google Account under Accounts and re-enter your password.

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