productsupport Mini Kiosk

Mini Kiosk Product support

System status:

Alle Systeme arbeiten normal

Find my error:

Hint ! Press CTRL + F on your keyboard to open the browser's search functionality to quickly navigate to any problem.

Please ensure that you download the app using the Playstore. Please do not download the app using the webbrowser.

report incident

To verify if a PIN got used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/

report incident

If your prepaid money has not been credited to your account, or to check if a PIN has been used / redeemed already, please get in touch with the manufacturer of the product.
Only the manufacturer is able to look up the current state of his PIN or to check wether the money has been credited.All contacts for prepaid-products can be found here:
http://www.prepaid-wiki.de/

report incident

To either figure out if a sales transction got cancelled or to find the cancellation transaction you need the transaction number of the sales transaction (or alternatively the serialnumber).
Normally you can find this information on the bon receipt or in brodos.net sales analysis.To search fort he transaction please open the website
https://www.brodos.net,
login with your userdate and navigate to menue
CONTENTCARD > ANALYSIS > SALES PER ITEMIn the search mask enter the transaction number in field „REFERENCE NUMBER“
Please ensure to choose a proper time period for tracking (date from to).

report incident

Please check if your device can connect to the Internet properly.

report incident

If you face this error, please have a restart of your modem / router.
Please also check if your device is able to connect to the internet properly (see question TQ00193 "My device is not connecting to the internet")

report incident

Please click once more on "Update now"

report incident

Please remove your googlemail account via the android settings of your Kiosk / tablet.
Afterwards please add it again.
Please uninstall the Kiosk app and install it again afterwards.

report incident

Please navigate to your android SETTINGS > APPS and choose GOOGLE PLAY STORE.
Please click on CLEAR DATA
Afterwards start Play Store again

report incident

Please check if your device can connect to the Internet properly.

WIFI

If your device is connected via WIFI follow those steps to check if it is connected to the Internet:

  1. Close the app on the device
  2. Open a web-browser
  3. Enter www.wikipedia.org in the web-browser
  4. Check if the site is loading

If you receive an error or the page is not loading continue with the following steps:

  1. Open the SETTINGS on your device
  2. Navigate to Wireless & Networks > Wi-Fi
  3. Check if your Wi-Fi is ON ist
    • If your Wi-Fi is ON already, turn it OFF for a few seconds and then turn it ON again
    • If your Wi-Fi is OFF then turn it ON
  4. Check also on the right side if you are connected to the correct WIFI access point > if not, choose the correct SSID of your Wi-Fi and connect to it
  5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet

In case you cannot find your Wi-Fi SSID in the list please ensure that:

  1. your Wi-Fi -Modem or -Router is up and running. Consider to restart it.
  2. that the signal strength of your Wi-Fi-Modem or -Router is sufficent. Try to place your device closer to the Wi-Fi-Modem or -Router to see if your Wi-Fi SSID is available then.

If you checked all the settings above but you are still not connected to the Internet, try to re-initialize the Wi-Fi USB dongle:

  1. Unplug the Wi-Fi dongle which is connected on the back of your device on a USB port
  2. Consider to restart your device before plugging in the dongle again (see Power and Reboot)
  3. After the reboot plug in the Wi-Fi dongle again and check your Internet Connectivity again

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

  • 80
  • 443
  • 8443

 

Ethernet

If your device is connected via Ethernet follow those steps to check if it is connected to the Internet:

  1. Close the app on the device
  2. Open a web-browser
  3. Enter www.wikipedia.org in the web-browser
  4. Check if the site is loading

If you receive an error or the page is not loading continue with the following steps:

  1. Open the SETTINGS on your device
  2. Navigate to Wireless & Networks > More...
  3. On the right side choose ETHERNET
  4. Ensure that the check-box is checked for Use Ethernet
    • If the box is checked already, un-check it for a few seconds and then check it again
    • If the box is not checked yet, check it
  5. After this open the web-browser again and enter www.wikipedia.org to check if you can connect to the Internet

If you checked all the settings above but you are still not connected to the Internet, ensure that your Ethernet cable is properly connected to as well the device as your modem/router:

  1. Unplug the ethernet cable from the device
  2. Unplug the ethernet cable from the modem/router
  3. Plug in the ethernet cable again to the device and the modem/router
  4. Consider also to disconnect the modem/router from the power supply for a few seconds and restart it

If you still cannot connect to the Internet please also consider to check your Modems or Routers port-settings. To connect to brodos- or ContentCards services you need to ensure that the following ports are open:

  • 80
  • 443
  • 8443

If you still cannot login to the Kiosk although you have your Kiosk connected properly with the Internet, please send us a message.

report incident

Please send the Kiosk back in it's original packaging if possible.

report incident

Our authentication service is currently unable to process your request. Please try again in a few minutes.

report incident

This happens if device is shut down by removing power connection
rather than switching it off by hitting Power button on backside of device.We recommend to always apply automatic fetch of time/date and timezone.To solve that matter you have to setup settings again.

report incident

You can perform a manual product update. If the product is still missing. Please contact your account manager

report incident

get MAC of Kiosk (while app IS running): 3-dot-menue >> Update data now
get MAC of Kiosk (while app IS NOT running): android settings >> about device >> status

report incident

0) Exit the app
1) Go to the Android settings
2) Go to 'Backup & Reset'
3) Now select 'Factory data reset'.
4) Check 'delete SD card'
5) Confirm with 'Reset device'.

The device will start automatically after resetting.
Then set up your device again. Usually that means:
1) Set up network connection (wifi or ethernet)
2) Create a Google Account
3) Install App

report incident

Search both the Google Play Store (Android) and the Apple App Store (iOS) for "epin seller".

for Android: Download from Google Play Store
for Android: Download from alternate source

for iOS: Download from Apple App Store

report incident

If your issue is not included in the list above, please additionaly check if your incident is maybe described in one of the following categories.

Please choose your product:

System Status
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

technical queries
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

Error Codes
brodos.net Kiosk, Mini Kiosk, Marketplace, Onlineshop Maker, StoreShip, my-store.TV, ContentCard, POS system, brodos.net

manuals
manuals

If you cannot find your issue in the categories above, please send us a message

report incident

Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.

Hint ! Press CTRL + F on your keyboard to open the browser’s search functionality to quickly navigate to any problem.

Error code Error description Error handling
0001 permission denied or transaction rejected by supplier code-0001
0012 error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed) code-0012
0020 error during processing code-0020
0024 insufficent permissions for this action code-0024
0026 user not known code-0026
0035 product configuration not found (Product not found - searched by ean13 & cspid) code-0035
80 supplier not available currently or does not respond in time code-80
81 transaction rejected by supplier (e.g. invalid mobile number) code-81
82 sim-card is locked for further topups code-82
83 the upper limit for topups is reached for this sim-card code-83
88 supplier not available currently or does not respond in time code-88
91 supplier not available currently or does not respond in time code-91
97 error during processing of transaction or transaction rejected by supplier (MAC error) code-97
4202 product not found or not configured code-4202
4203 product type is not supported code-4203
4205 product-EAN does not match the product-currency code-4205
4206 mobile number is missing in request code-4206
4207 user not known code-4207
4208 user is locked for this service code-4208
4210 customer number (debitor) is locked code-4210
4211 error during processing code-4211
4213 limit of user not sufficent code-4213
4214 limit of customer number / shop not sufficent (debitor limit) code-4214
4216 limit of customer number / shop not sufficent (system limit) code-4216
4217 limit of customer number / shop not sufficent (system limit) code-4217
4220 no permission to obtain this product code-4220
4221 product temporarily not available code-4221
4222 error during processing code-4222
4225 supplier not available currently or does not respond in time code-4225
4227 product temporarily not available code-4227
4229 terminal ID already in use code-4229
4247 error during processing code-4247
4248 cancellation for this product not supported code-4248
4252 reservation-time of the transaction has expired code-4252
4254 transaction status invalid for performed action (combination invalid) code-4254
4260 error during processing code-4260
4263 product is locked code-4263
4265 cardnumber (serialnumber) is wrong code-4265
4266 parameter is missing or value is malformed code-4266
4267 ContentCard code is wrong code-4267
4269 ContentCard code has been used already (already consumed) code-4269
4270 ContentCard code has been used already (already consumed) code-4270
4271 ContentCard code / POSA card is not active yet (inactive) code-4271
4273 product not found or not configured code-4273
4274 supplier not available currently or does not respond in time code-4274
4275 POSA card is (already) activated code-4275
4288 ContentCard code has been cancelled (inactive and locked) code-4288
4292 invalid combination > product-EAN does not match the cardnumber code-4292
4294 insufficent permissions for this action code-4294
4295 supplier not available currently or does not respond in time code-4295
4299 cardnumber (serialnumber) is wrong code-4299
4500 error during processing code-4500
4504 PC not activated / registered to obtain digital products code-4504
4505 PC not activated / registered to obtain digital products (PC is locked code-4505
13005 transaction rejected by supplier (e.g. invalid mobile number) code-13005
13007 supplier not available currently or does not respond in time code-13007
13011 supplier not available currently or does not respond in time code-13011
13101 error during processing code-13101
13108 error during processing code-13108
13116 error during processing code-13116
14001 error during processing of transaction, transaction rejected by supplier code-14001
14003 error during processing of transaction, transaction rejected by supplier code-14003
14004 error during processing of transaction, transaction rejected by supplier code-14004
14006 error during processing of transaction, transaction rejected by supplier code-14006
14007 error during processing of transaction, transaction rejected by supplier code-14007
14008 error during processing of transaction, transaction rejected by supplier code-14008
14010 error during processing of transaction, transaction rejected by supplier code-14010
14011 error during processing of transaction, transaction rejected by supplier code-14011
14051 error during processing of transaction, transaction rejected by supplier code-14051
14052 error during processing of transaction, transaction rejected by supplier code-14052
14053 error during processing of transaction, transaction rejected by supplier code-14053
14086 error during processing of transaction, transaction rejected by supplier code-14086
14104 error during processing of transaction or transaction rejected by supplier code-14104
14109 error during processing of transaction or transaction rejected by supplier code-14109
15052 error during processing of transaction or transaction rejected by supplier code-15052
15094 error during processing of transaction or transaction rejected by supplier code-15094
15097 error during processing of transaction or transaction rejected by supplier code-15097
42181 error during processing code-42181
42182 error during processing code-42182
42183 error during processing code-42183
42184 error during processing code-42184
42185 error during processing code-42185
42531 error during cancellation request - data does not match code-42531
42532 error during cancellation request - data does not match code-42532
42541 error during cancellation request - max. cancellation time exceeded code-42541
42751 POSA card is (already) activated code-42751
0002 error during processing code-0002
0036 Authentication service timed out code-0036
500 Invalid mapping code-500
6001 Error while validating aapid code-6001
6006 AppId is not valid code-6006
4285 Data does not match code-4285
K1000 Unknown Error code-K1000
K1001 Error while fetching data code-K1001
K1002 Server connection problem code-K1002
K1003 Network problem code-K1003
K1007 No database available code-K1007
K1008 Error while fetching expansion file code-K1008
K1011 No compatible database available code-K1011
K1012 Login details are incorrect code-K1012
TQ00191 My issue ist not listed - I cannot find any matching issue code-TQ00191
de