code 13005

Transaction rejected by supplier (e.g. invalid mobile number) (error code 13005)*



The used mobile number is either invalid/unknown or not active in the carrier network.

Recommended action

Please verify that you have chosen the correct product for the SIM-card (correct mobile network operator).
Also please check your entered number for any kind of typos.

Please note that freshly activated SIM cards usually need to wait a few hours before they can be topped up.

If this error persists, please note down the error code and get in touch with your Mobile Network Operator.

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