Error codes

Error codes

If an error with an error code is shown to you, please search for this code in the table below. You will find a suggested error handling to solve your issue.
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Error code Error description
00 Transaction was successful
0001 Permission denied or transaction rejected by supplier
0002 Error during processing
0012 Error during processing of transaction, transaction rejected by supplier (parameter is missing or value is malformed)
0020 Error during processing
0024 Insufficient permissions for this action
0026 User not known
0035 Product configuration not found (Product not found - searched by ean13 & cspid)
0036 Authentication service timed out
80 Supplier not available currently or does not respond in time
81 Transaction rejected by supplier (e.g. invalid mobile number)
82 Sim-card is locked for further topups
83 The upper limit for topups is reached for this sim-card
88 Supplier not available currently or does not respond in time
91 Supplier not available currently or does not respond in time
97 Error during processing of transaction or transaction rejected by supplier (MAC error)
2002 Error while placing order
3002 Invalid customer email
4202 Product not found or not configured
4203 Product type is not supported
4205 Product-EAN does not match the product-currency
4206 Mobile number is missing in request
4207 User not known
4208 User is locked for this service
4210 Customer number (debitor) is locked
4211 Error during processing
4213 Limit of user not sufficient
4214 Limit of customer number / shop not sufficient (debitor limit)
4216 Limit of customer number / shop not sufficient (system limit)
4217 Limit of customer number / shop not sufficient (system limit)
4220 No permission to obtain this product
4221 Product temporarily not available
4222 Error during processing
4225 Supplier not available currently or does not respond in time
4227 Product temporarily not available
4229 Terminal ID already in use
4247 Error during processing
4248 Cancellation for this product not supported
4249 No reservation transaction found for this POR / PinPrint Transaction
4252 Reservation-time of the transaction has expired
4254 Transaction status invalid for performed action (combination invalid)
4260 Error during processing
4263 Product is locked
4265 Card number (serial number) is wrong
4266 Parameter is missing or value is malformed
4267 ContentCard code is wrong
4269 ContentCard code has been used already (already consumed)
4270 ContentCard code has been used already (already consumed)
4271 ContentCard code / POSA card is not active yet (inactive)
4273 Product not found or not configured
4274 Supplier not available currently or does not respond in time
4275 POSA card is (already) activated
4285 Data does not match
4288 ContentCard code has been cancelled (inactive and locked)
4292 Invalid combination > product-EAN does not match the card number
4294 Insufficient permissions for this action
4295 Supplier not available currently or does not respond in time
4299 Card number (serial number) is wrong
4500 Error during processing
4504 PC not activated / registered to obtain digital products
4505 PC not activated / registered to obtain digital products (PC is locked)
13005 Transaction rejected by supplier (e.g. invalid mobile number)
13007 Supplier not available currently or does not respond in time
13011 Supplier not available currently or does not respond in time
13101 Error during processing
13108 Error during processing
13116 Error during processing
14001 Error during processing of transaction, transaction rejected by supplier
14003 Error during processing of transaction, transaction rejected by supplier
14004 Error during processing of transaction, transaction rejected by supplier
14006 Error during processing of transaction, transaction rejected by supplier
14007 Error during processing of transaction, transaction rejected by supplier
14008 Error during processing of transaction, transaction rejected by supplier
14010 Error during processing of transaction, transaction rejected by supplier
14011 Error during processing of transaction, transaction rejected by supplier
14051 Error during processing of transaction, transaction rejected by supplier
14052 Error during processing of transaction, transaction rejected by supplier
14053 Error during processing of transaction, transaction rejected by supplier
14086 Error during processing of transaction, transaction rejected by supplier
14104 Error during processing of transaction or transaction rejected by supplier
14109 Error during processing of transaction or transaction rejected by supplier
15052 Error during processing of transaction or transaction rejected by supplier
15094 Error during processing of transaction or transaction rejected by supplier
15097 Error during processing of transaction or transaction rejected by supplier
42051 Maximum recharge value exceeded
42052 Minimum recharge value not reached
42053 Denomination step to recharge not allowed for this product
42181 Error during processing
42182 Error during processing
42183 Error during processing
42184 Error during processing
42185 Error during processing
42531 Error during cancellation request - data does not match
42532 Error during cancellation request - data does not match
42541 Error during cancellation request - max. cancellation time exceeded
42751 POSA card is (already) activated
500 Invalid mapping
503 Service unavailable
504 Gateway Time Out
5001 Technical error while creating order. Please try again later
6001 Error while validating App Id
6006 App Id is not valid
7052 No data found to display
8888 Login in IMEI Management not possible
CON-100 Error during PIN Import
W-0001 You are not logged in to the news section
K1000
MK1000
Unknown Error
K1001
MK1001
Error while fetching data
K1002
MK1002
Server connection problem
K1003
MK1003
Network problem
K1004
MK1004
Kiosk not registered
K1005
MK1005
Printer problem
K1006
MK1006
Error during print process
K1007
MK1007
No database available
K1008
MK1008
Error while updating article data
K1009
MK1009
Product without price
K1010
MK1010
Error while placing order
K1011
MK1011
No compatible database available
K1012
MK1012
Login details are incorrect
K1013
MK1013
Article database is not up-to-date
K1014
MK1014
Configuration Error
K1015
MK1015
No Internet connection
K1016
MK1016
Something went wrong
K1017
MK1017
Something went wrong
K1018
MK1018
Something went wrong
K1019
MK1019
Something went wrong
K1020
MK1020
Please provide valid filter
TQ00191 My issue is not listed - I cannot find any matching issue
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