| Error code |
Error description |
| TQ00100 |
App download is not working ('downloading') |
| TQ00103 |
Click on the homescreen does not jump into category view, but stays in home screen view |
| TQ00135 |
My Kiosk seems frozen. What can I do? |
| TQ00137 |
My Kiosk is broken. What should I do? |
| TQ00138 |
Article pictures do not get loaded |
| TQ00139 |
No connection in playstore |
| TQ00140 |
In menu ‘update data now’ everything shows N/A |
| TQ00141 |
After updating the Kiosk to the latest version the display is flashing |
| TQ00142 |
Downloading and installation of new updates are cancelled / interrupted and do not complete |
| TQ00143 |
When opening playstore it shows the error message 'an error occurred' |
| TQ00144 |
Printer is not working |
| TQ00145 |
The Kiosk app is running in multi window mode |
| TQ00193 |
My device is not connecting to the internet |
| TQ00205 |
My brodos.net Kiosk displays the error ‘Error when retrieving the data' |
| CQ00213 |
I want to send my Kiosk back. Should I use the original packaging? |
| TQ00222 |
Kiosk does not start or stuck in boot sequence (e.g. 'XORO') |
| TQ00223 |
Manual configured time and date are incorrect after restarting Kiosk |
| CQ00243 |
Can I check what has been ordered via Kiosk? |
| TQ00244 |
Is it OK to put a micro SD card into my kiosk device? |
| TQ00256 |
I have a pixel error or colours are not displayed correctly |
| TQ00266 |
Kiosk does not automatically jump to the advertisement screen (splashscreen) anymore |
| TQ00267 |
Kiosk doesn't start the Kiosk app automatically after restarting |
| TQ00268 |
How do I find the MAC address of my Android device? |
| TQ00269 |
How do I perform a factory reset on my Android device? |
| TQ00279 |
How do I switch the brodos.net Kiosk on? |
| TQ00280 |
Once the brodos.net kiosk has booted, do I need to start the brodos.net kiosk software separately or enter a password? |
| TQ00281 |
How do I connect the brodos.net kiosk to my WiFi? |
| TQ00282 |
I don’t know my system ID and/or my (online) shop URL! |
| TQ00283 |
My logo is not shown on any printout! |
| TQ00284 |
How do I get up to date prices and stocks? |
| TQ00285 |
How does my brodos.net kiosk access new products and/or categories? |
| TQ00286 |
Can product categories be hidden? |
| TQ00287 |
Can I hide goods which I have in store? |
| TQ00288 |
How can I manage my own prices in the brodos.net kiosk? |
| TQ00289 |
Do I need an ERP system for the brodos.net kiosk? |
| TQ00290 |
What should I do if the brodos.net kiosk freezes? |
| TQ00291 |
Which printer do we support ? |
| TQ00292 |
What should I do if the printer doesn’t work? Who should I contact? |
| TQ00293 |
How and where do I change printer paper? |
| TQ00294 |
Where do I get paper for the printer? |
| TQ00295 |
You receive an error message while using the brodos.net kiosk (e.g. when placing an order)? |
| TQ00296 |
How do I update the brodos.net kiosk software on my brodos.net kiosk? |
| TQ00297 |
What should I do if the brodos.net kiosk is faulty? |
| TQ00298 |
When the order is completed? |
| TQ00299 |
What happens when the customer takes the printout to the checkout? |
| TQ00300 |
What happens with a "shopping basket" which is printed off without an order being completed? |
| TQ00301 |
Do I need to take payment for the goods and when? |
| TQ00302 |
Where are goods delivered to? |
| TQ00303 |
Why does the customer’s address have to be entered when placing an order? |
| TQ00304 |
What happens if the customer comes to collect the goods and decides that they don’t want the ordered product after all? |
| TQ00305 |
What happens if the customer doesn’t pick up the ordered product? |
| TQ00306 |
Can the customer cancel the purchase, or do they have a right of return? |
| TQ00307 |
Who covers the costs for returns? |
| TQ00308 |
Where should I return the goods to? |
| TQ00309 |
Is there a difference in the order procedure between Marketplace items and goods kept in stock by Brodos? |
| TQ00310 |
Who gets the invoice for the ordered goods? |
| TQ00311 |
Are dispatch cost incurred? |
| TQ00312 |
Who should I contact if I have any questions about the order or delivery? |
| TQ00475 |
Kiosk app should not start automatically / Kiosk app starts automatically |
| TQ00477 |
What is the password that is requested in the app? |
| TQ00479 |
How can I create an account with GMail / Gmail? |
| TQ00480 |
How can I tell Brodos my own GMail / Gmail account? |
| TQ00481 |
How can I delete a previously saved GMail / Gmail account at the kiosk? |
| TQ00482 |
How can I deposit my own GMail / Gmail account at the kiosk? |
| TQ00487 |
How can I find out the Android version of my device? |
| TQ00530 |
I would like an up-to-date overview of my active omnichannel contracts |
| TQ00532 |
How can I cancel my Omnichannel product? |
| TQ00191 |
My issue is not listed - I cannot find any matching issue |
