| Error code |
Error description |
| TQ00101 |
I get the error message ‘There is a problem with the bssl service’ |
| TQ00102 |
How can I verify if a PIN got used / redeemed already? |
| TQ00104 |
While creating an invoice for a mobile device including a contract the message ‘internal error’ is shown |
| TQ00105 |
Login not possible due to missing login button |
| TQ00106 |
The prepaid money has not been credited to my account |
| TQ00107 |
Switching back from sales mode in products catalogue is not working |
| TQ00108 |
How do I find out if a sale transaction was cancelled (how do I find the cancelled transaction)? |
| TQ00109 |
BSSL cannot get installed |
| TQ00110 |
There is no button to order a product in product catalogue (although a purchase price is shown) |
| TQ00111 |
Missing vouchers (invoices, credit notes) in financial file (FIBU-file) |
| TQ00112 |
Opening a PDF using Mozilla Fire Fox only show an empty white page |
| TQ00113 |
CSV-button is missing in detail view of invoice / credit-note |
| TQ00114 |
I am looking for a specific serial number, but cannot find any invoices or credit notes |
| CQ00115 |
How can I export my sales documents as CSV? |
| CQ00116 |
I have received Itunes cards and would like to sell them in my brodos store. Where can I find the list for scanning the items in the checkout? |
| TQ00117 |
Printouts of receipts / bons and PINs do look bad |
| TQ00118 |
Delivery address is missing in order process for goods in my EPOS |
| TQ00119 |
I would like to order goods via my customer access, but I am missing a delivery address in the selection |
| CQ00120 |
Where do I see how many ContentCard transactions I am charged for ? |
| CQ00121 |
How can I change my own company address on my sales documents? |
| CQ00122 |
I want to cancel the EPOS management system. How can I do this? |
| TQ00123 |
I cannot edit any positions in delivery notes |
| TQ00124 |
My security token is broken. What should I do and how to get a replacement? |
| CQ00125 |
How can I define or change the printer for documents from EPOS management? |
| TQ00126 |
I cannot see a certain menu or functionality in the system (but colleagues can) |
| CQ00127 |
How can I reprint a ContentCard receipt? |
| CQ00128 |
I am looking for the invoice or credit note for a specific serial number, how do I find the document? |
| CQ00129 |
How can I change the number of documents printed in the checkout area? |
| CQ00130 |
How can I change the daily limit for an account? |
| CQ00131 |
How can I change the daily limit for an employee? |
| TQ00132 |
I have set permissions but the new menu or functionality cannot be used / cannot be seen |
| CQ00133 |
How can I look up / reprint a ticket closing time again? |
| TQ00134 |
I cannot choose a printer (drop down for printer is empty) |
| TQ00189 |
The PC activation / registration E-Mail is not sent / not received |
| TQ00190 |
Error during PIN Import CON-100 |
| TQ00194 |
The brodos.net is not loading - error 503 service unavailable |
| CQ00195 |
How to write an invoice excluding 19% tax? |
| TQ00196 |
I can't change the sales person at a customer number |
| TQ00197 |
I can't activate my PC for ContentCard - Access Denied |
| TQ00198 |
I can't comment an activation ticket in my ERP system |
| TQ00199 |
I can't create a ticket in the activate module |
| TQ00200 |
Where can I find the stock inventory list? |
| CQ00201 |
How can I book goods into my stock that have not been provided by brodos (for example from Marketplace)? |
| TQ00202 |
Login not possible, Login attempt fails with error message (Invalid login data) |
| TQ00203 |
Documents are stuck in the printer queue and I cannot print anything |
| TQ00204 |
I get the error 'access denied' on the landing page |
| CQ00208 |
I can't add a specific article to the calculator |
| CQ00211 |
I can't find a contract under Activate |
| CQ00214 |
How can I test brodos EPOS? |
| CQ00215 |
Where can I find the detailed view for invoices and credit notes? |
| TQ00217 |
Creation of parcel stickers in brodos.net is not working |
| TQ00218 |
The entered GLN is not correct (wrong check-digit) |
| TQ00219 |
The entered value is invalid |
| TQ00220 |
The entered GLN does have a wrong format (amount of characters, used characters) |
| TQ00221 |
Login connection failed |
| TQ00224 |
Articles can't be found even if the correct EAN has been scanned |
| CQ00225 |
In the gross margin is an unknown invoice with specific Value date. How to get the Invoice? |
| TQ00226 |
Thermal printer prints everything too small or too big |
| CQ00227 |
Invoices are not created in the correct new billing intervals |
| CQ00228 |
How do I cancel a cash desk receipt? |
| CQ00229 |
How do I create new terms of payment? |
| TQ00230 |
I can't see my all brodos.net logins. Why? |
| TQ00231 |
I want to change the VO numbers in the calculation |
| TQ00232 |
I can't add articles to invoices via serial number |
| CQ00233 |
Can I somehow check my limit for digital products? |
| CQ00234 |
How can I change the payment terms in an invoice? |
| CQ00235 |
How can I remove articles from being shown in warehouse stock? |
| TQ00236 |
What to do when 'Adding a contract is only possible for articles with a valid serial number and a quantity of 1.' appears |
| TQ00237 |
I don't find the tracking numbers in my incoming invoices |
| TQ00238 |
Gross profit comparison doesn't load and attachments won't open |
| TQ00239 |
The descriptions of my articles are deleted after editing them in a voucher |
| CQ00240 |
I want to buy a handy from a private person |
| TQ00241 |
I can't find a service point or a customer |
| CQ00242 |
I want to add a coupon to an invoice |
| CQ00243 |
Do I have a possibility to check what has been ordered via Kiosk? |
| TQ00258 |
I have changed the name of an employee, but the old name is still displayed at the top left next to Settings |
| TQ00263 |
I got an extra invoice after changing the billing interval. Why? |
| TQ00272 |
Where can I find the button for creating a new invoice / to write an invoice? |
| TQ00273 |
An article shows 'excl. 19.00' / The total sum is not calculated correctly / An article is without VAT on the position |
| TQ00426 |
I did not get my accounting run file |
| TQ00437 |
I receive the message "Register your PC" when purchasing ContentCard articles. Why and what I have to do? |
| TQ00453 |
How can I create new articles via "Master data" or "New article creation"? |
| TQ00454 |
How can I create my own categories for articles? |
| TQ00455 |
My network printer does not print |
| TQ00456 |
How can I give regular customers a discount on service and accessory articles? |
| TQ00457 |
I want to print a delivery note, but do not have a button for it |
| TQ00458 |
I use several virtual PCs and have problems with the cash register settings or PC registration |
| TQ00459 |
I bring a new PC to my branch. What do I have to set? |
| TQ00460 |
The PDF for the accounting run is white |
| TQ00461 |
Printer does not work and not able to print the Invoices |
| TQ00462 |
When starting the BSSL, the error message appears "The launch script could not be found" |
| TQ00463 |
Only one pin came out, though I wanted to make two or more transactions |
| TQ00464 |
I can't activate Google play cards |
| TQ00467 |
My Token is empty or defective / Token no longer displays a number |
| TQ00470 |
I can't print the PDF for a ContentCard transaction anymore / The PDF symbol is missing |
| TQ00471 |
I cannot print, an error message appears that the format does not fit |
| TQ00474 |
Do I get a shipping notification for my order? How is the status? |
| TQ00476 |
I have questions or a complaint about my invoice |
| TQ00478 |
How can I install the BSSL on my Mac / MacOS? |
| TQ00483 |
The button for creating a Credit Note (Invoice) is missing. What should I do? |
| TQ00488 |
A contract or device is missing under “All activations” |
| TQ00495 |
I cannot change my company data |
| TQ00515 |
Since 01.04.2021 I can't book withdrawals and deposits |
| TQ00516 |
Do I have to print TSE information on my receipts? |
| TQ00517 |
I have to report my cash register to the tax office. What data do I need from Brodos? |
| TQ00532 |
How can I cancel my Omnichannel product? |
| TQ00191 |
My issue is not listed - I cannot find any matching issue |
