productsupport brodos-net product support

System status:

All systems are operational

Questions & Topics:

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Error code Error description
TQ00101 I get the error message ‘There is a problem with the bssl service’
TQ00102 How can I verify if a PIN got used / redeemed already?
TQ00104 While creating an invoice for a mobile device including a contract the message ‘internal error’ is shown
TQ00105 Login not possible due to missing login button
TQ00106 The prepaid money has not been credited to my account
TQ00107 Switching back from sales mode in products catalogue is not working
TQ00108 How do I find out if a sale transaction was cancelled (how do I find the cancelled transaction)?
TQ00109 BSSL cannot get installed
TQ00110 There is no button to order a product in product catalogue (although a purchase price is shown)
TQ00111 Missing vouchers (invoices, credit notes) in financial file (FIBU-file)
TQ00112 Opening a PDF using Mozilla Fire Fox only show an empty white page
TQ00113 CSV-button is missing in detail view of invoice / credit-note
TQ00114 I am looking for a specific serial number, but cannot find any invoices or credit notes
CQ00115 How can I export my sales documents as CSV?
CQ00116 I have received Itunes cards and would like to sell them in my brodos store. Where can I find the list for scanning the items in the checkout?
TQ00117 Printouts of receipts / bons and PINs do look bad
TQ00118 Delivery address is missing in order process for goods in my EPOS
TQ00119 I would like to order goods via my customer access, but I am missing a delivery address in the selection
CQ00120 Where do I see how many ContentCard transactions I am charged for ?
CQ00121 How can I change my own company address on my sales documents?
CQ00122 I want to cancel the EPOS management system. How can I do this?
TQ00123 I cannot edit any positions in delivery notes
TQ00124 My security token is broken. What should I do and how to get a replacement?
CQ00125 How can I define or change the printer for documents from EPOS management?
TQ00126 I cannot see a certain menu or functionality in the system (but colleagues can)
CQ00127 How can I reprint a ContentCard receipt?
CQ00128 I am looking for the invoice or credit note for a specific serial number, how do I find the document?
CQ00129 How can I change the number of documents printed in the checkout area?
CQ00130 How can I change the daily limit for an account?
CQ00131 How can I change the daily limit for an employee?
TQ00132 I have set permissions but the new menu or functionality cannot be used / cannot be seen
CQ00133 How can I look up / reprint a ticket closing time again?
TQ00134 I cannot choose a printer (drop down for printer is empty)
TQ00189 The PC activation / registration E-Mail is not sent / not received
TQ00190 Error during PIN Import CON-100
TQ00194 The is not loading - error 503 service unavailable
CQ00195 How to write an invoice excluding 19% tax?
TQ00196 I can't change the sales person at a customer number
TQ00197 I can't activate my PC for ContentCard - Access Denied
TQ00198 I can't comment an activation ticket in my ERP system
TQ00199 I can't create a ticket in the activate module
TQ00200 Where can I find the stock inventory list?
CQ00201 How can I book goods into my stock that have not been provided by brodos (for example from Marketplace)?
TQ00202 Login not possible, Login attempt fails with error message (Invalid login data)
TQ00203 Documents are stuck in the printer queue and I cannot print anything
TQ00204 I get the error 'access denied' on the landing page
CQ00208 I can't add a specific article to the calculator
CQ00211 I can't find a contract under Activate
CQ00214 How can I test brodos EPOS?
CQ00215 Where can I find the detailed view for invoices and credit notes?
TQ00217 Creation of parcel stickers in is not working
TQ00218 The entered GLN is not correct (wrong check-digit)
TQ00219 The entered value is invalid
TQ00220 The entered GLN does have a wrong format (amount of characters, used characters)
TQ00221 Login connection failed
TQ00224 Articles can't be found even if the correct EAN has been scanned
CQ00225 In the gross margin is an unknown invoice with specific Value date. How to get the Invoice?
TQ00226 Thermal printer prints everything too small or too big
CQ00227 Invoices are not created in the correct new billing intervals
CQ00228 How do I cancel a cash desk receipt?
CQ00229 How do I create new terms of payment?
TQ00230 I can't see my all logins. Why?
TQ00231 I want to change the VO numbers in the calculation
TQ00232 I can't add articles to invoices via serial number
CQ00233 Can I somehow check my limit for digital products?
CQ00234 How can I change the payment terms in an invoice?
CQ00235 How can I remove articles from being shown in warehouse stock?
TQ00236 What to do when 'Adding a contract is only possible for articles with a valid serial number and a quantity of 1.' appears
TQ00237 I don't find the tracking numbers in my incoming invoices
TQ00238 Gross profit comparison doesn't load and attachments won't open
TQ00239 The descriptions of my articles are deleted after editing them in a voucher
CQ00240 I want to buy a handy from a private person
TQ00241 I can't find a service point or a customer
CQ00242 I want to add a coupon to an invoice
CQ00243 Do I have a possibility to check what has been ordered via Kiosk?
TQ00258 I have changed the name of an employee, but the old name is still displayed at the top left next to Settings
TQ00263 I got an extra invoice after changing the billing interval. Why?
TQ00272 Where can I find the button for creating a new invoice / to write an invoice?
TQ00273 An article shows 'excl. 19.00' / The total sum is not calculated correctly / An article is without VAT on the position
TQ00426 I did not get my accounting run file
TQ00437 I receive the message "Register your PC" when purchasing ContentCard articles. Why and what I have to do?
TQ00453 How can I create new articles via "Master data" or "New article creation"?
TQ00454 How can I create my own categories for articles?
TQ00455 My network printer does not print
TQ00456 How can I give regular customers a discount on service and accessory articles?
TQ00457 I want to print a delivery note, but do not have a button for it
TQ00458 I use several virtual PCs and have problems with the cash register settings or PC registration
TQ00459 I bring a new PC to my branch. What do I have to set?
TQ00460 The PDF for the accounting run is white
TQ00461 Printer does not work and not able to print the Invoices
TQ00462 When starting the BSSL, the error message appears "The launch script could not be found"
TQ00463 Only one pin came out, though I wanted to make two or more transactions
TQ00464 I can't activate Google play cards
TQ00467 My Token is empty or defective / Token no longer displays a number
TQ00470 I can't print the PDF for a ContentCard transaction anymore / The PDF symbol is missing
TQ00471 I cannot print, an error message appears that the format does not fit
TQ00474 Do I get a shipping notification for my order? How is the status?
TQ00476 I have questions or a complaint about my invoice
TQ00478 How can I install the BSSL on my Mac / MacOS?
TQ00483 The button for creating a Credit Note (Invoice) is missing. What should I do?
TQ00488 A contract or device is missing under “All activations”
TQ00495 I cannot change my company data
TQ00515 Since 01.04.2021 I can't book withdrawals and deposits
TQ00516 Do I have to print TSE information on my receipts?
TQ00517 I have to report my cash register to the tax office. What data do I need from Brodos?
TQ00532 How can I cancel my Omnichannel product?
TQ00191 My issue is not listed - I cannot find any matching issue