productsupport epos

EPOS product support

System status:

All systems are operational

Questions & Topics:

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Error code Error description
TQ00101 I get the error message 'There is a problem with the BSSL service'
TQ00102 How can I verify if a PIN got used / redeemed already?
TQ00104 While creating an invoice for a mobile device including a contract the message 'internal error' is shown
TQ00105 Login not possible due to missing login button
TQ00106 The prepaid money has not been credited to my account
TQ00107 Switching back from sales mode in products catalogue is not working
TQ00108 How do I find out if a sale transaction was cancelled (how do I find the cancelled transaction)?
TQ00109 BSSL cannot get installed
TQ00110 I can see a purchase price in the catalogue, but the button to order is missing
TQ00111 Documents are missing in the FIBU file
TQ00112 I want to open a PDF in Mozilla Firefox, but it shows a empty white page
TQ00113 CSV button is missing for the detailed view of an invoice or credit note
TQ00114 I am looking for a specific serial number, but cannot find any invoice or credit note
CQ00115 How can I export my sales documents as CSV?
CQ00116 I have received Itunes cards and would like to sell them in my Brodos store. Where can I find the list for scanning the items in the checkout?
TQ00117 The printout of cash receipt and ContentCard codes on my receipt printer looks bad
TQ00119 I would like to order goods via my customer access, but I am missing a delivery address in the selection
CQ00120 Where can I see how many ContentCard transactions are charged to me?
CQ00121 How can I change my own company address on my sales documents?
CQ00122 I want to cancel the EPOS. How can I do this?
TQ00123 I cannot edit any positions in delivery notes
TQ00124 My security token is broken. What should I do and how can I get a replacement?
CQ00125 How can I define or change the printer for documents from EPOS?
TQ00126 I cannot see a certain menu or functionality in the system (but colleagues can)
CQ00128 I am looking for the invoice or credit note for a specific serial number, how do I find the document?
CQ00129 How can I change the number of documents printed in the checkout area?
CQ00131 How can I change the daily limit for an employee?
TQ00132 I have set permissions but the new menu or functionality cannot be used / cannot be seen
CQ00133 How can I reprint a ticket closing time again?
TQ00134 I cannot select a printer when printing (printer selection is empty)
TQ00189 The PC activation e-mail is not received
TQ00194 The is not loading - error 503 service unavailable
CQ00195 How to write an invoice excluding 19% tax?
TQ00196 I can't change the sales person at a customer number
TQ00197 I can't activate my PC for ContentCard - Access Denied
TQ00198 I can't comment an activation ticket in my ERP system
TQ00199 I can't create a ticket in the activate module
TQ00200 Where can I find the stock inventory list?
CQ00201 How can I book goods into my stock that have not been provided by Brodos (for example from Marketplace)?
TQ00202 Login not possible, Login attempt fails with error message (Invalid login data)
TQ00203 Documents are stuck in the printer queue and I cannot print anything
TQ00204 I get the error 'access denied' on the landing page
CQ00206 Articles sold in EPOS have a different price than in Kiosk or Onlineshop
CQ00207 I can't add a contract / tariff to an article
CQ00208 I can't add a specific article to the calculator
CQ00209 I can't see the Mail module even though I have the rights to do
CQ00210 I can't find a contract under Activate
CQ00212 Does an order cause a change of my stock?
CQ00214 How can I test EPOS?
TQ00217 Creation of parcel stickers in is not working
TQ00218 The entered GLN is not correct (wrong check digit)
TQ00219 The entered value is invalid
TQ00220 The entered GLN has an incorrect format (amount of characters, used characters)
TQ00221 Login connection failed
TQ00224 Articles can't be found even if the correct EAN has been scanned
CQ00225 There is an invoice with an incorrect value date in the gross margin. How do I find the corresponding invoice?
TQ00226 Thermal printer prints everything too small or too big
CQ00227 Invoices are not created in the correct new invoice intervals
CQ00228 How can I cancel a cash desk receipt?
CQ00229 How can I create new terms of payment?
TQ00230 I can't see all of my logins. Why?
TQ00231 I want to change the VO numbers in the calculation
TQ00232 I can't add articles to invoices via serial number
CQ00233 Can I check my limit for digital products?
CQ00234 How can I change the payment terms in an invoice?
CQ00235 How can I remove articles from being shown in warehouse stock?
TQ00236 What to do when 'Adding a contract is only possible for articles with a valid serial number and a quantity of 1.' appears?
TQ00237 I don't find the tracking numbers in my incoming invoices
TQ00238 Gross profit comparison doesn't load and attachments is not opening
TQ00239 The descriptions of my articles are deleted after editing them in a voucher
CQ00240 I want to buy a handy from a private person
TQ00241 I can't find a service point or a customer
CQ00242 I want to add a coupon to an invoice
CQ00243 Can I check what has been ordered via Kiosk?
CQ00245 "Closing time is already in progress", what to do?
TQ00257 The gross profit comparison does not show a specific employee
TQ00258 I have changed the name of an employee, but the old name is still displayed at the top left next to Settings
TQ00259 A receipt is missing at closing time / Not all receipts are listed at closing time / The sum of card payments is 0€
TQ00260 An invoice does not reduce the stock of the article sold. The article is still in stock
TQ00261 Activation for item 1 could not be created: IMEI number is already assigned in another application
TQ00262 Can I add more EANs to an article?
TQ00263 I got an extra invoice after changing the billing interval. Why?
TQ00271 My private mobile phone number / mobile phone number appears on receipts. How can I delete it?
TQ00272 Where can I find the button for creating a new invoice / to write an invoice?
TQ00273 An article shows ‘excl. 19.00’ / The total sum is not calculated correctly / An article is without VAT on the position
TQ00275 Error received in the activation mail
TQ00354 How do I add a serial number to an item?
TQ00355 I can’t upload a file!!!
TQ00416 New cash regulation for protection against manipulation of digital basic recordings
TQ00422 The gross margin comparison is not shown correctly on Mac OS / The rights management is not shown correctly on Mac OS
TQ00423 I have to install the BSSL everyday again
TQ00424 The FINACC file does not function or is unusable / The FINACC file contains wrong values
TQ00426 I have not received my accounting file
TQ00427 How can I mark a repair voucher as completed?
TQ00428 A sales voucher shows the wrong sales person
TQ00429 How can I import customers?
TQ00430 An article is being booked on "Supplement", "Freight", "TopUp", "Commission" or "Mobile phones" instead of "Value of goods"
TQ00431 How can I correct my stock?
TQ00432 I wrote a receipt and it ended up in the wrong branch
TQ00433 I don't know my access data
TQ00434 I have received an E-mail with a link to a ticket. When I click on it I get an error message
TQ00435 How can I reprint / view a ContentCard PIN?
TQ00436 The price tag generator displays the message "There is no price tag for this item"
TQ00437 I receive the message "Register your PC" when purchasing ContentCard articles. Why and what I have to do?
TQ00449 I would like to create a form letter for my customers
TQ00450 I have several branches in EPOS and would like to clearly distinguish between them in the FIBU file
TQ00451 I need a past accounting run / a FIBU file again
TQ00453 How can I create new articles via "Master data" or "New article creation"?
TQ00454 How can I create my own categories for articles?
TQ00455 My network printer does not print
TQ00456 How can I give regular customers a discount on service and accessory articles?
TQ00458 I use several virtual PCs and have problems with the cash register settings or PC registration
TQ00459 I bring a new PC to my branch. What do I have to set?
TQ00460 The PDF for the accounting run is white
TQ00461 Printer does not work and not able to print the Invoices
TQ00462 When starting the BSSL, the error message appears "The launch script could not be found"
TQ00463 Only one pin came out, though I wanted to make two or more transactions
TQ00464 I can't activate Google play cards
TQ00465 My cash register settings don't fit. My cash registers are using the wrong cash register
TQ00466 How can I create an Audit Log?
TQ00467 My Token is empty or defective / Token no longer displays a number
TQ00469 I can't print the Cash desk balancing
TQ00470 I can't print the PDF for a ContentCard transaction anymore / The PDF symbol is missing
TQ00471 I cannot print, an error message appears that the format does not fit
TQ00473 I have backdated an invoice to a different VAT period. Now the closing time is wrong
TQ00474 Do I get a shipping notification for my order? How is the status?
TQ00478 How can I install the BSSL on my Mac / MacOS?
TQ00483 The button for creating a Credit Note (Invoice) is missing. What should I do?
TQ00484 I have created a credit note and can't find it at the cash desk closing
TQ00485 Registration for TSE functionality
TQ00488 A contract or device is missing under "All activations"
TQ00489 I have booked an article, but it has no EK on sale / The purchase price is 0€
TQ00490 A voucher is displayed as an issue at the end of the checkout
TQ00491 I have created an employee who gets "access denied" at registration
TQ00492 I get an error message when trying to book a withdrawal / deposit. The tax rate is displayed as only "%"
TQ00497 How can I correct / edit a document afterwards?
TQ00510 How can I export my customer data?
TQ00512 How can I adjust the header data on my documents?
TQ00515 Since 01.04.2021 I can't book withdrawals and deposits
TQ00516 Do I have to print TSE information on my receipts?
TQ00517 I have to report my cash register to the tax office. What data do I need from Brodos?
TQ00518 My receipt says "Technical Safety Equipment (TSE) is currently unavailable". What should I do?
TQ00523 How can I connect my cash register to a Technical Safety Equipment (TSE)?
TQ00524 Can I create my own tariff?
TQ00525 Is the EPOS GOBD compliant?
TQ00530 I would like an up-to-date overview of my active omnichannel contracts
TQ00532 How can I cancel my Omnichannel product?
TQ00191 My issue is not listed - I cannot find any matching issue