Questions & Topics:

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Error code	Error description
CQ00166	What is the cost of my-Store.TV App?
CQ00167	With which hardware you can use the my-Store.TV App?
CQ00168	Which channels are available?
CQ00169	How can I play the contents?
CQ00170	What exactly is played in the respective channels?
CQ00171	How often are the contents of the channels updated?
CQ00172	How can I change the channel?
CQ00173	How does the update process work?
CQ00174	Do I have to be online all the time?
CQ00175	Does the bandwidth of my Internet play a role?
TQ00246	The displayed channel is outdated
TQ00247	The date is set to 31.12.1970 and cannot be updated
TQ00248	The Google Account cannot be synchronised
TQ00249	The monitor works normally but shows a green image after some time (the channel continues to run)
TQ00250	The monitor works normally but stops after some time and shows a white image (the channel stops)
TQ00251	The monitor only shows the my-Store.TV start screen
TQ00252	The monitor only shows the Google splash screen (4 coloured circles)
TQ00253	The monitor does not show any image at all (black remains)
TQ00254	The monitor doesn't show any picture (black) variant: 2 monitors are connected via a Splitter (often mounted in the furniture meter)
TQ00255	How to check/read out the MAC address?
TQ00425	How can I check my Internet connection?
TQ00452	There are black pauses / a black picture between the transition of the advertisements
TQ00472	How can I reset my device?
TQ00487	How can I find out the Android version of my device?
TQ00191	My issue is not listed - I cannot find any matching issue