1. Open your website by adding "/user" at the end of the URL (e.g.: www.[NAME].storeship.com/user).
2. Click on the top on "request new password".
3. You will be asked to enter your username or your E-Mail address.
4. Please enter your E-Mail address.
5. After that you will receive an E-Mail to your mailbox to set a new password, In this E-Mail you will also see your username.