App download is not working (‘downloading’) (TQ00100)

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Please ensure that you download the app using the Playstore. Please do not download the app using the webbrowser.

There are two methods how you can download the app:

a) Download the app via download link sent to you in an email.
1. Click on the central button with the 6 dots on it to open all available apps on your Kiosk device.
2. Click on the app "Gmail".
3. Open the mail sent to you. It will have the topic "xyz".
4. Open the link in it.
5. You will be redirected to a Google website.
6. Confirm the download by pressing the button "Download".
7. Confirm to finish the download by using Google Playstore.
8. The download should now start.

b) Download the app via "My apps & games" in Google's Playstore.
1. Click on the Google Playstore in your apps in Kiosk Device.
2. In Playstore navigate to via the menu (3 horizontal bars).
3. Click on "My apps & games".
4. Click on the Kiosk app in My apps & games.
5. Confirm the download by pressing the button "Download".
6. Confirm to finish the download by using Google Playstore.
7. The download should now start.

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