Click on the homescreen does not jump into category view, but stays in homescreen view (TQ00103)

Recommended action

In case this issue occurs the app or a database on the Kiosk might be damaged.

To fix this, please uninstall the Kiosk-App first and re-install afterwards.

There is a method how you can do this:

1. Please shut down the Kiosk by pressing and holding the power button for 5 to 10 seconds.
2. Disconnect the Kiosk from the power supply for 10 to 20 seconds.
3. Re-connect the power-supply and press the power button to turn the Kiosk on again.
4. Once the Kiosk has started, the Kiosk-App will load automatically.
> Once it is loaded please click on the HOME button (please avoid clicking into the screen of the app).
> The Kiosk is now showing your workplace / desktop.
5. Please uninstall the app
> Go to the settings of the Kiosk device.
> Click on the Apps in the settings.
> Search for the app "Brodos.net Kiosk" and Click on it.
> You will see the option of uninstall and click on it.
> App will be uninstalled.
6. After that please re-install the app
  > To install the app please choose either option 6.1 or 6.2

6.1 Open "PlayStore“
1. In Playstore navigate to via the menu (3 horizontal bars) to "My apps & games“
2. Click on "My apps & games".
3. Click on the Kiosk app in My apps & games.
4. Confirm the download by pressing the button "Download".
5. Confirm to finish the download by using Google Playstore.
6. The download should now start.
> Hint: in case you cannot find the app there, please ensure that your are logged in with the correct Google account which you have stated at the time of ordering the Kiosk at your distributor.

6.2 Open the following link in your web browser
tinyurl.com/brodoskiosk
> Open a web browser.
> Enter the link.
> In the confirmation popup please choose "complete action using Play Store“.
> Install the app.
> Hint: in case you cannot find the app there, please ensure that your are logged in with the correct Google account which you have stated at the time of ordering the Kiosk at your distributor.

7. After installing the app, please open the app.
8. The Kiosk will now first download the article database, will then extract it and embeds into the app.
> This process might take several minutes. The speed might also vary dependent on the overall internet connection bandwidth.
> Please do not stop or interrupt this process.
9. Once the download is done, you will need to configure your Kiosk.
> Open the menu within the app (top right corner > 3 horizontal bars) > click on SETTINGS.
> Enter the password "exitapp".
> In the following, enter your Kiosk data (SHOPID and URL) > you received those data with the shipment of your Kiosk and is stated on your workbook.

Was this helpful?

en