There are two reasons of this issue:
(a) No channel has been registered. There is a method how you can solve this:
1. Register the desired channel by specifying the MAC address (sticker on the stick xx: xx: xx: xx: xx: xx: xx).
2. You can do this on the following page:
(b) No internet connection. There is a method how you can solve this:
1. Connect the mouse to the my-Store.TV stick.
2. Right-click to exit the my-Store.TV App.
3. Select the menu item Settings.
4. Click on the menu item "WiFi":
a. Is there a WiFi connection?
b. Is the time and date correct? If the wrong date is displayed and cannot be updated, the stick is defective. Please contact your sales contact for an exchange.