I wrote a receipt and it ended up in the wrong branch (TQ00432)

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In which store the document ends up is depends on various criteria:

  • For cash documents, the store selected in the EPOS settings is automatically chosen. You cannot change the store directly during document creation and must do so before. You can access the EPOS settings via Sales -> EPOS -> EPOS settings.
  • For A4 documents, the system first checks whether a representative with a specific store has been assigned to the customer number itself. If this is not the case, the system looks to see which store has been selected, just like with a cash register document. If there is no entry, the system uses the system store (the first store in the system).

Caution: If a document is developed further, the document retains the store with which the document was originally created. You can change this manually for each document by clicking on "1st document header" when creating the document. Here you can change the store again.